Need help for my Co-Pilot installed with my MTEAM

Question

My Co-Pilot installed in desktop MTEAM is not working again. Please call me at [Moderator note: personal info removed] anytime... Thanks,

Answer 1

Hello @Peter Sinambal,

First, I would like to confirm whether you are experiencing an issue with Copilot not working in the Microsoft Teams desktop app. If so, please note that Copilot not functioning in the Teams desktop application is typically related to licensing, Teams version, policy configuration, or account type.

To be sure and to understand the situation better, could I confirm the following information:

1. Which Teams version are you using?
2. I noticed that you mentioned Copilot is not working again. To reconfirm, could you please let me know how many times you have experienced this issue previously?
3. May I ask whether any other users in your organization are encountering the same problem?
4. When you say that Copilot is not working, could you clarify whether Copilot is not usable/functioning, or it does not appear at all in Microsoft Teams?
5. Could you please confirm whether your account is assigned a Microsoft Copilot license? Please visit this link: https://portal.office.com/account/?ref=Harmony > navigate to the Subscriptions section > There, you should be able to view details related to your active Office 365 plan.
6. Also, may I ask if you experience the same issue when accessing Copilot via the Microsoft Teams web app (https://teams.microsoft.com), or does the problem only occur in the Teams desktop application?
7. If possible, please take a screenshot of the issue you're experiencing so I can better assist you.

Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.   

I look forward to your updates. Any further information provided would be much appreciated as I could have more details to investigate on this issue.

Thank you for your kindness and understanding!

Answer 2

Phone calls can’t be made, but there are several supported ways to get help when Copilot in Microsoft Teams stops working.

1. Run Copilot troubleshooters
   • Open the Get Help app on Windows.
   • In the search box, run these as needed:
     • Copilot License Troubleshooter – if Copilot or its buttons are missing.
     • Copilot connectivity troubleshooter – if Copilot opens but cannot connect or respond.
   • Follow the guided steps and apply any fixes suggested.
2. Check if Copilot is blocked or missing due to policy
   • If Copilot buttons or experiences disappeared in Teams for multiple people in the organization, an admin may need to review Teams app settings and other organizational policies that control Copilot availability.
   • In a similar case, the issue was resolved after the Teams admin updated the Copilot app settings in Teams Admin Center to make the Copilot app available to affected users.
3. If Copilot is missing or disabled in Microsoft 365 apps
   • Follow the steps in “How to find and enable missing Copilot button in Microsoft 365 apps” (see reference) to re‑enable Copilot.
   • If the issue persists, an admin should verify:
     • A Copilot‑supported license is assigned.
     • Copilot is not blocked by organizational policies.
4. Contact Microsoft support
   • For interactive help (chat/phone/email), use the Get Help app or the Help & Support entry points in Microsoft 365 or the Microsoft 365 admin center (for admins) to reach a live support agent.

If accessibility assistance is required (for example, when using assistive technologies), contact the Microsoft Disability Answer Desk or the enterprise Disability Answer Desk using the options listed in the references.

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References:

• Copilot troubleshooters
• Copilot is missing, disabled, or doesn't work correctly
• FAQ about Copilot in Dynamics 365 Sales
• Use Copilot in Outlook with a screen reader
• Use Microsoft 365 Copilot in Outlook Calendar with a screen reader
• Copilot button missing & functionality missing in Teams since new version installed last week + Public Preview version today - Microsoft Q&A
• SPEAK TO LIVE AGENT - Microsoft Q&A