Hotmail email access issue

Question

Hotmail email access issue

medine mammadzada 5

Hi,

I can not access my hotmail email account. Which phone number should I call for direct support?

Katie Entwistle 0 Reputation points

2026-03-17T09:50:19.81+00:00

Hi, i am having the same issue, tried recivering my email but no luck. I followed
Katie Entwistle 0 Reputation points

2026-03-17T10:10:37.5366667+00:00

Firstly it said my password was incorrect, then I tried recovering the account, answered all questions (recent emails, email addresses), and now I get: incorrect password entered too many times

2 answers

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Katie Entwistle 0 Reputation points

2026-03-17T09:50:19.81+00:00

Hi, i am having the same issue, tried recivering my email but no luck. I followed
Katie Entwistle 0 Reputation points

2026-03-17T10:10:37.5366667+00:00

Firstly it said my password was incorrect, then I tried recovering the account, answered all questions (recent emails, email addresses), and now I get: incorrect password entered too many times

Answer 1

Estrella721 36,545 Independent Advisor

Hi,

What is the exact error message when you try to access your account?

Do you have any active recovery methods, such as your phone number or an alternate email address?

What happens when you try resetting your password?

medine mammadzada 5 Reputation points

2026-03-17T11:27:51.0966667+00:00

I forgot my password so I can not accesss my email acount. The recovery phone number is not active. I used my hotmail account about 10 years ago. So I dont remember the details about my email acount. When I try the recovery path, it says unsuccesful.
Estrella721 36,545 Reputation points Independent Advisor

2026-03-17T21:47:02.09+00:00

Thanks for your reply. If an account has not been accessed for 2 years, Microsoft permanently closes it due to inactivity.

Do you have any active email address linked to that account? On the page where it asks for a verification code, click 'Show more verification methods' and send the code to another available method, if any.

If not, on the next page, click I dont have any of these. After clicking that, you will be prompted to complete the information needed to confirm that the account owner is making this sensitive change. Once your account is verified, you will be able to update your security information.

If you have recently made a sensitive security change, your account may be placed in a restricted state for 30 days.

This is done to protect you and alert you in case the security information was changed by someone without your permission. See: https://support.microsoft.com/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address

Answer 2

For a personal Hotmail/Outlook.com account that cannot be accessed, support is provided online rather than through a direct phone number.

To get help with a blocked or inaccessible Outlook.com/Hotmail account:

Go to the Outlook.com help and support entry point: use the "Get help with Outlook.com" article and then follow the instructions to reach support.
If able to sign in, in Outlook.com select Help on the menu bar, enter the issue, then scroll down to Still need help? and select Yes to contact support.
If unable to sign in at all, use the dedicated link for “If you can't sign in” provided in the same help section to reach Outlook.com support while signed out.
For broader Microsoft account and subscription issues, use the Account & Billing Help and general Microsoft support entry point to describe the problem and reach an agent via web or Get Help app.

There is no specific direct phone number in the provided guidance for Hotmail/Outlook.com consumer account access issues; support is initiated through the online contact flows described above.

References:

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Hotmail email access issue

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