I have a new laptop, and want to activate my 365 subscription.

Question

I have a new laptop, and want to activate my 365 subscription. your software keeps on telling me it can not connect. yet I can go on the internet and on Microsoft account and login, it does not want to log in on the application like word or outlook.

here is the code it keeps giving me 0x800704cf

please help

Answer 1

Hello,

This is a network issue.

Search for "cmd" in the search box, right-click and open CMD as administrator, then run the following commands in sequence:

netsh winsock reset

netsh int ip reset

ipconfig /flushdns

shutdown /r /t 0

See if this resolves the problem.