Miscellaneous topics that do not fit into specific categories.
Hi @JohnG,
The reason you cannot find a Copilot tab in Word > File > Options is because Microsoft only shows that tab when the full Microsoft 365 Copilot license is enabled on the account and activated inside the Word desktop app. If you are not licensed for Copilot, or if your organization has not fully rolled out that feature, the Copilot settings panel will not appear.
To troubleshoot further, you can try these steps:
1/ Save a copy of the file locally on your computer and close the cloud version.
2/ Turn off AutoSave in the top‑left corner of Word and reopen the document.
3/ Check whether the “ghost cursor” still appears.
4/ Go to File > Options > General and try enabling or disabling “Enable Live Preview” or “Update document content while dragging” to see if the cursor behavior changes.
5/ Restart Word.
Note: Please understand that as a forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend/account issues, I truly appreciate your understanding of these limitations.
I hope you find this information helpful. If anything is unclear, please don’t hesitate to reach out to me.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment."
If you want to receive the related email notification for this thread, please follow the steps in our documentation to enable e-mail notifications.