Account locked but still paying monthly prescription

Question

I'm locked out of another outlook account and I pay a monthly subscription. I need to cancel the subscription immediately because Microsoft won't recover said account

Answer 1

Hello David,
If you’re locked out of your Outlook or Microsoft account but still being charged for a subscription, you can cancel the subscription without signing in by contacting Microsoft Support directly and explaining that the account is inaccessible and cannot be recovered; Microsoft explicitly advises using their support channels for subscription and billing issues tied to compromised or locked accounts, and you should reference the affected email address and any billing details you have when reaching out. The fastest options are the Microsoft Support contact page at https://support.microsoft.com/en-us/contactus and the billing and subscription help hub at https://support.microsoft.com/en-us/account, and if the account was locked due to a suspected compromise, you can also review the recovery guidance at https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 as support agents can assist with stopping further charges even if account recovery is not possible