Exam revoked during session – wrong email used – need update and retake info

Question

Hello,

I registered for the Microsoft exam AZ-104: Microsoft Azure Administrator, but I accidentally entered an incorrect email address during registration.

Wrong email: [@gmail.com] Correct email: [@gmail.com]

Name: Gade Preethi Registration ID: 531034827 Order Number: 0079-0635-7343 VUE ID / Access Code: 403-115-564

During the exam, my session was revoked in the middle of the exam. I did not receive any communication because the email address is incorrect.

I request you to:

Update my email address to the correct one

Inform me about the reason for exam revocation

Let me know if I am eligible for a retake or reschedule

Thank you.

Answer 1

i think only vue can relink ur az‑104 attempt from the wrong mail and read the proctor log where the revoke actually lives… just ask them to sync ur record and review that log; if that still fails, request a manual case so they reopen the retake flag for u.

Answer 2

Email, identity, and exam-delivery issues (such as a revoked session, wrong contact email, and eligibility for a retake) cannot be fixed directly in the exam or Azure portals. These must be handled by Microsoft Certification Support and/or Pearson VUE, because they involve personal data, identity verification, and exam security.

Based on the available information:

1. Contact Microsoft Certification Support
   • Use the official help channel for certification profile and exam issues:
     • Help
   • Provide:
     • Full name as on the exam: Gade Preethi
     • Exam: AZ-104: Microsoft Azure Administrator
     • Registration ID, Order Number, and VUE ID / Access Code
     • The incorrect and correct email addresses
   • Request explicitly:
     • Correction of the email address on the Microsoft Learn / certification profile
     • Clarification of why the exam session was revoked
     • Confirmation of eligibility for a free retake or reschedule, given the revocation and incorrect email.
2. If the wrong email is in the Pearson VUE profile
   • After the Learn profile is corrected (legal name and identity must match ID), use the certification dashboard to access Pearson VUE and manage the appointment:
     • Certification dashboard
   • If the appointment was cancelled or revoked by Pearson VUE, Pearson VUE support may need to confirm status and options.
3. Reschedule / cancellation and retake considerations
   • Existing policy notes:
     • Exams can be rescheduled or cancelled via the certification dashboard or by contacting Pearson VUE Support.
     • If an exam is cancelled or rescheduled with less than 24 hours’ notice, the exam fee is normally forfeited.
     • Microsoft does not offer refunds for exams that are not passed or appointments that are missed.
   • However, when there are technical or proctoring issues (such as a revoked session), Microsoft or Pearson VUE may authorize a free retake. Only support can confirm this after reviewing the incident.
4. Ensure profile data is correct for future exams
   • In the Learn profile, ensure the legal name exactly matches the government ID; otherwise, proctors can deny or revoke an exam session.
   • Verify that the contact email and other details are correct before scheduling new exams.

Because the reason for revocation and eligibility for a retake depend on the specific incident log, only Microsoft Certification Support and Pearson VUE can provide the final decision and update the email address tied to the exam record.

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References:

• Register and schedule an exam
• An Important Update on Microsoft Training and Certification
• Exam frequently asked questions
• Legal Name - Microsoft Q&A
• Microsoft old MCP ID recovery - Microsoft Q&A