How Can My Daughter Have Her Own Subscription?

Question

Hi, I’ve been referred to the Family Safety team by Microsoft Support after multiple unsuccessful attempts to resolve this issue.

Here is a clear summary of the situation:

• I purchased a Microsoft 365 Basic subscription on my account for my daughter
• I was initially advised it could be transferred, but later told that this is not possible

I agreed to a refund so I could repurchase it on my daughter’s account

The issue:

• My daughter is 16, and her account is still treated as a child account

She is unable to purchase the subscription due to age restrictions

This persists even with all purchase approvals turned off

Steps already taken with support guidance:

Disabled all purchase/spending restrictions

Removed her from the Microsoft family group

Removed consent settings

Attempted sign-in on multiple devices and browsers

Current situation:

She is now stuck in a consent loop when signing in

The system continues to require parent/guardian approval despite all settings being removed

She cannot properly access her account or make any purchases

At this point, standard troubleshooting has not resolved the issue. I need this to be reviewed properly.

What I need:

A way to fully remove the child/consent status from her account so she can sign in normally

A confirmed method for her to have her own Microsoft 365 Basic subscription on her account

If this requires escalation or backend intervention, please proceed accordingly.

I would appreciate a clear and definitive resolution, as I’ve now been through multiple support channels without success.

Thank you.

Answer 1

Hi, Maria Hope

This is mainly an account age/consent issue, not a subscription issue. If Microsoft still sees her account as a child account, it can keep blocking sign-in and purchases.

Here are some suggestions you can try:

Check her birth date in the Microsoft account, because the child status is tied to the age on file. Try the consent page in an InPrivate/incognito window, since cached sign-in data often keeps the loop going. If needed, add her back to the Family group, complete consent again, then remove her after it refreshes.

For the subscription itself, once the consent issue is cleared, she should try buying Microsoft 365 Basic while signed into her own account. If Microsoft still blocks direct purchase because of age rules, it is usually recommended to use Microsoft 365 Family from the parent account as the practical fallback until the account is eligible.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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