Can not login to my solitaire & casual games any more. Why?

Question

Can not login to my solitaire & casual games any more. Why?

Answer 1

Hi!

Welcome to Microsoft Q&A forum.

Can I get a bit more information like when was the last time that you played without any problem? Is there any error that appears when you open it now?

Answer 2

Loss of sign-in to Solitaire & casual games on Windows is usually caused by a Microsoft account sign-in problem or an issue with the Xbox/Gaming Services components those games use.

Try these steps in order:

1. Confirm Microsoft account still works
   • Sign in on the web to ensure the account and password are valid: if the password no longer works, follow the guidance in My username and password have stopped working to recover the account using the Recover your account flow: https://account.live.com/password/reset
   • If the account is not recognized or you see messages like “We couldn’t find an account with that username,” follow the steps in I can't sign in to my Microsoft account to recover or look up the account.
2. Fix local sign-in issues on the PC
   • If the account password is correct but sign-in has “stopped working” only on this device, use the Sign-in Helper tool referenced in I can't sign in to my Microsoft account to diagnose and fix sign-in problems.
3. Update or repair Gaming Services Solitaire and many casual games on Windows use Gaming Services and the Xbox infrastructure. If Gaming Services is in a bad state, sign-in can fail.
   • Restart the PC once and try again.
   • If still failing, force an update of Gaming Services:
     1. Open PowerShell as Administrator.
     2. Run:

                get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
        

     3. In the same PowerShell window, run:

                start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
        

     4. In Microsoft Store, install Gaming Services and accept any UAC prompts.
     5. After installation, try signing in to the games again.
4. Ensure Xbox App is healthy (if those games use Xbox sign-in)
   • Make sure the PC is in the RETAIL sandbox so the Xbox app is available.
   • If needed, reinstall the Xbox app:
     1. Open PowerShell as Administrator.
     2. Run:

                get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers
        

     3. Then run:

                start ms-windows-store://pdp/?productid=9mv0b5hzvk9z
        

     4. Install the Xbox app and then retry sign-in from the games.

If, after recovering the Microsoft account and repairing Gaming Services/Xbox app, sign-in still fails, use the Microsoft account recovery and support options in My username and password have stopped working and I can't sign in to my Microsoft account to contact support, mentioning that game sign-in is failing on Windows 11.

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References:

• My username and password have stopped working
• I can't sign in to my Microsoft account
• Troubleshooting Sign-in and Sandbox Errors