Help with Get Help

Question

Why do I get only an blank page when I try to open Get Help app?

Answer 1

Hello,

Open Settings > Apps > Installed Apps > System Components, find "Get Help," tap the "Advanced" option on the right, and try Repair first. If that doesn't work, try Reset.

See if this resolves the issue.

Answer 2

A blank page in the Get Help app usually means the app is opening but not loading its content or troubleshooters correctly.

First, try opening Get Help in all the supported ways to confirm the app itself launches properly:

1. Select Start.
2. Type get help in the search box.
3. Select Get Help from the results.

Or, from Settings:

1. Open Settings.
2. Go to System > Troubleshoot > Other troubleshooters.
3. Use the Get Help link on the Settings Home page (if shown) or any troubleshooter that opens via Get Help.

If the window opens but stays blank, use these steps to narrow down the issue:

1. Check that the device is signed in with a Microsoft personal, work, or school account, because Get Help content and support features rely on that sign-in.
2. From the blank Get Help window, wait a minute to see if tutorials, FAQs, or troubleshooters load. Get Help should show search and troubleshooting options; if it never does, the app or its online connection is failing.
3. If any troubleshooter link from Settings (for example under System > Troubleshoot > Other troubleshooters) also opens a blank Get Help window, the integrated troubleshooters are not loading. In that case, use the web-based troubleshooters instead:
   • Windows troubleshooters
   • Microsoft 365 troubleshooters
   • Classic Outlook troubleshooters
   • Classic Teams troubleshooters
   • Copilot troubleshooters

If Get Help remains blank even though the device is online and signed in, use the web support entry point instead of the app:

1. Open a browser.
2. Go to https://support.microsoft.com/windows.
3. Search for the issue there or use the contact options provided.

For accessibility scenarios (for example, using a screen reader), Get Help should still present a searchable interface. If it is blank with a screen reader as well, use the Microsoft Support website directly instead of the app.

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References:

• About Get Help
• How to get help in Windows
• Use a screen reader to navigate Windows support tools
• Running troubleshooters in Get Help