Subscription Issue

Question

I susbcribed for Microsoft premium with LinkedIN premium for 1 year. I did not receive activation email for LinkedIn yet.

Answer 1

The LinkedIn Premium activation email for the Microsoft 365 + LinkedIn offer can sometimes be hard to find or may not appear in the expected inbox.

Based on a similar resolved case, the activation email was delivered correctly but did not show up in the mail app on a phone; it only appeared when the same mailbox was opened on a desktop browser.

Actionable steps:

1. Sign in to the same email account used for the Microsoft 365 subscription on a desktop or laptop (for example, via a web browser like Edge or Chrome), not just a mobile mail app.
2. Check the Inbox, Promotions/Other tabs, and Junk/Spam folders carefully for any email related to LinkedIn Premium or the Microsoft 365/LinkedIn offer.
3. If multiple email addresses are used (personal, university, work), check each one that might have been used during signup.
4. If the email is still not found after checking from a desktop browser, contact Microsoft support for subscription/account help using the guidance under Account & Billing Help so they can review the promotion and eligibility on the account.

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References:

• Not Received LinkedIn Premium 1 year offer after Microsoft 365 1 year offer subscription - Microsoft Q&A
• Premium features in Outlook.com for Microsoft 365 subscribers
• Problems renewing a Microsoft 365 subscription