I installed windows 11 and now the speakers nor microphone work. I am unable to locate drivers,

Question

I installed windows 11 and now the speakers nor microphone work. I am unable to locate drivers,

Answer 1

Hi. I'm David, and I'm happy to help you.

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The driver you need is the one provided by the computer/motherboard manufacturer. I will help you find the correct driver.

Please clarify the following:

What is the manufacturer and model of your computer/motherboard?

If you prefer, you can share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Looking forward to your reply.

Answer 2

Follow these steps in Windows 11 to restore speaker and microphone functionality and get the correct drivers installed.

1. Check that Windows detects the audio devices
2. Press Win + X and select Device Manager.
3. Expand Sound, video and game controllers.
4. If no audio device is listed, or there is a yellow warning icon, continue with driver reinstall below.
5. Update audio drivers automatically
6. In the taskbar search box, type device manager and open it.
7. Expand Sound, video and game controllers.
8. Right‑click the sound card or audio device (for example, speakers, headphones, or Realtek/High Definition Audio) and select Update driver.
9. Select Search automatically for drivers and complete the wizard.
10. If Windows does not find a newer driver, download the latest audio driver from the PC or motherboard manufacturer’s support site and install it manually.
11. Reinstall audio drivers (if update does not help)
12. In Device Manager, expand Sound, video and game controllers.
13. Right‑click each audio device and select Uninstall device.
14. Check Attempt to remove the driver for this device, then select Uninstall.
15. Repeat for any other audio devices under this section.
16. Restart the PC (save work first). Windows will attempt to reinstall audio devices and drivers automatically.
17. If devices do not reappear, open Device Manager, right‑click Sound, video and game controllers, and select Scan for hardware changes.
18. Try the generic Windows audio driver (if vendor driver is problematic)
19. Open Device Manager → expand Sound, video and game controllers.
20. Right‑click the audio device → Update driver.
21. Select Browse my computer for drivers → Let me pick from a list of available drivers on my computer.
22. Select the generic High Definition Audio (or similar) device → Next and complete installation.
23. Roll back the driver if the problem started after the upgrade If sound worked before an update and stopped afterward:
24. Open Device Manager → expand Sound, video and game controllers.
25. Right‑click the sound card or audio device → Properties.
26. Go to the Driver tab → select Roll Back Driver.
27. Follow the prompts and select Yes to roll back.
28. Basic microphone checks
29. Ensure the microphone or headset is firmly connected and correctly plugged into the right port or USB.
30. In Start → Settings → System → Sound, under Input, select the microphone and run Start test.
31. Speak normally, then select Stop test and Play to confirm audio is captured.
32. Adjust the Input volume slider if needed.

If none of these steps restore audio, install the latest audio/sound drivers directly from the device manufacturer’s support page for the exact PC model, then restart and recheck in Settings → System → Sound.

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