Microsoft for Startups Account

Question

How can I get support for my Microsoft for startups account?

Answer 1

Hey Jim, thanks for reaching out. Based on what you’re trying to resolve, here are the supported ways to get help, depending on the startup program involved:

Microsoft for Startups (Founders Hub / Investor Offer)

• Sign in to the https://portal.startups.microsoft.com
• From the dashboard, go to Help & support (or Submit a program support request)
• Submit the form with your issue
• The Microsoft for Startups Concierge team will follow up directly

This path is recommended for program enrollment, benefits, Founders Hub access, and Investor Offer–related questions.

Azure for Startups (Azure Sponsorship / Credits)

• Sign in to the https://portal.azure.com
• Select Help + support > New support request
• Choose Subscription management and select your Azure Sponsorship subscription
• Use this flow for credit redemption, billing, or subscription activation issues

Tenant / Administrative Ownership Issues

If no one in your organization can manage the subscription or tenant, you may need to take administrative ownership of the Entra tenant using the supported process: https://learn.microsoft.com/entra/identity/users/domains-admin-takeover

To Learn about Startups programs and benefits – Microsoft for Startups & Azure for Startups: https://learn.microsoft.com/azure/signups/startup-programs?branch=release-build-signups

Applying for the Microsoft for Startups Investor Offer: https://learn.microsoft.com/microsoft-for-startups/application?source=recommendations

Azure for Students & Startup credit offer overview: https://learn.microsoft.com/azure/signups/overview

If you have any further queries, let me know. If the information is helpful, please click on Upvote and Accept Answer on it.

Answer 2

Support for a Microsoft for Startups account is available through the Microsoft for Startups Portal and Azure support channels.

1. Sign in to the Microsoft for Startups Portal
   • Go to the Microsoft for Startups Portal.
   • Use this portal to:
     • Submit a program support request
     • Request Azure technical guidance
     • Manage company profile and benefits
2. Submit a support ticket for program or portal issues
   • After signing in to the Microsoft for Startups Portal:
     1. Select the “?” icon in the top-right corner.
     2. Select “Submit a Support Ticket”.
     3. Attach any relevant documents or screenshots of errors.
3. Request Azure technical guidance (architecture, performance, AI, etc.)
   • If enrolled in the Microsoft for Startups investor offer:
     • Sign in to the Microsoft for Startups Portal.
     • From the Home screen, select “Get Paired” to connect with an Azure Advisor for technical guidance sessions.
4. Use Azure technical support for product, billing, or subscription issues
   • The investor offer includes a complimentary Azure support plan.
   • Create an Azure support request directly from the Azure portal following the steps in the “Create an Azure support request” article.
5. Ask technical questions via Microsoft Q&A
   • Use Microsoft Q&A with the Azure Startups tag for Azure-related technical questions.
   • Questions from Microsoft for Startups members are prioritized.
6. For issues updating startup profile information
   • Sign in to the Microsoft for Startups Portal.
   • Select the gear icon next to the profile picture to edit profile details.
   • If errors occur while updating, use the “?” icon → “Submit a Support Ticket” and include screenshots.

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References:

• Microsoft for Startups Portal
• What is Microsoft for Startups?
• Technical Guidance & Support Overview
• Get up to $5,000 in Azure credits to build and grow your startup
• Microsoft for Startups Technical Benefits
• Microsoft for Startups Knowledge Sessions