Gmail account on outlook

Question

My gmail emails have stopped downloading to my outlook

Answer 1

Hello,

The AI answer is not entirely correct. Use the workaround published here instead.

https://support.microsoft.com/office/users-get-errors-0x800ccc0e-0x800ccc0f-synchronizing-gmail-and-yahoo-accounts-in-classic-outlook-e5a7b684-7c5c-4848-ab2d-d48291451f67

Answer 2

Under IMAP Access, I do not get the question of enabled or disabled IMAP

Answer 3

Follow these steps to restore Gmail mail flow into Outlook, depending on where it stopped working.

1. Confirm IMAP is enabled in Gmail
   • In a browser, sign in to Gmail.
   • Go to Settings > See all settings > Forwarding and POP/IMAP.
   • Under IMAP access, select Enable IMAP.
   • Select Save Changes.
   • This is required for Outlook and other Microsoft cloud services to connect to Gmail.
2. If using Outlook.com (web) with a connected Gmail account
   • Microsoft has removed the ability to connect new third‑party accounts and to sync existing connected accounts in Outlook.com.
   • If mail stopped because of this, the connected Gmail account in Outlook.com will no longer sync.
   • To keep using Outlook while viewing Gmail, use one of the options listed under How to view your other accounts while still using Outlook in the article, or follow the interactive guide linked there.
3. If using classic Outlook for Microsoft 365 on Windows
   • Recent Gmail sign‑in issues in classic Outlook have been fixed by an Outlook update that changes sign‑in to open in a separate browser window.
   • Make sure Outlook is updated to a build that includes the fix:
     • Current Channel / Current Channel Preview / Beta Channel: Version 2404 (Build 17531.10000) or later.
     • Monthly Enterprise Channel: Version 2407 (Build 17727.10000) or later.
   • In Outlook, go to File > Office Account > Update Options > Update Now to get the latest build.
   • After updating, restart Outlook and test Gmail sync again.
4. If Outlook shows Google sign‑in errors when adding/re‑adding Gmail
   • For older builds that show “Sorry, we could not sign you in to Google – IMAP. Please try again later.” when adding Gmail:
     1. Open Outlook (or any Office app).
     2. Go to File > Office Account.
     3. Under Account Privacy, select Manage Settings.
     4. Check Enable optional connected experiences.
     5. Restart Outlook and then add the Gmail account again.
   • For classic Outlook errors like “The browser or app may not be secure” or “We weren’t able to set up your Google account with IMAP. You may need to make changes to your Gmail settings.”
     • Ensure IMAP is enabled in Gmail (step 1 above).
     • Update Outlook to a build that contains the fix (step 3 above) and then retry.
5. Verify server settings if using manual setup
   • When configuring Gmail via IMAP/SMTP, confirm these values:
     • Incoming (IMAP) server: imap.gmail.com, SSL required, port 993.
     • Outgoing (SMTP) server: smtp.gmail.com, SSL required, TLS required if available, authentication required, port 465 (SSL) or 587 (TLS/STARTTLS).
     • Username: full Gmail address.
     • Password: Gmail password (or app password if using that model).

If, after confirming IMAP is enabled, Outlook is updated to a fixed build, and the IMAP/SMTP settings are correct, Gmail messages should resume downloading into Outlook. If they do not, remove the Gmail account from Outlook and add it again using the updated client and the settings above.

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References:

• Fix problems connecting your Google account to the Microsoft Cloud
• Connected email accounts like Gmail and Yahoo not working in Outlook.com
• Unable to sign in or add a Gmail account to classic Outlook
• Unable to add a Gmail account to Outlook "Could not sign you in to Google"