Charged $129 for renewal of Microsoft 365 twice in February and now saying will charge me in April

Question

Charged $129 for renewal of Microsoft 365 twice in February and now saying will charge me in April

Roberta Mechler 0

I set up my Microsoft 365 in April of 2023, renewed in April of 2024 for $99 and renewed in April of 2025 for either $119 or $129. This February I was charged through PayPal $129 twice. I brought the issue to PayPal and they did nothing so I took it to American Express. They investigated the double charge and removed one of them. I told the representative (an actual living, oxygen breathing person) that your website indicated you were going to charge me $129 again in April for renewal and I certainly didn't want to pay AGAIN. They said they would block any payment to you through PayPal, which I assume they did. If I already paid for the renewal, I certainly don't want to pay again, but I need the service for my business. Can someone (a living, oxygen breathing person) straighten this out for me.

Thank you,

Roberta Mechler

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2 answers

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Answer 1

John Jefferson Doyon 65,320 Independent Advisor

Hi, I'm John!

Disclaimer: Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with billing-related issues.

Please know that if AmEx reversed one charge, Microsoft may still see that as unpaid, which can trigger another billing attempt.

To help narrow down the issue:

Confirm your subscription status:

Go to: https://account.microsoft.com/services
Check: Expiration date, Next billing date, and Price shown

Check if you have duplicate subscriptions:

Sometimes this happens if: You subscribed twice (PayPal + direct card), Or created a second Microsoft account.
Do you see more than one Microsoft 365 subscription listed there?

Check payment methods:

Go to: https://account.microsoft.com/billing/payments
Look for: PayPal listed more than once, or any old/unused payment methods

About the April charge:

If your renewal shows April, it means Microsoft still sees an active auto-renew schedule, even if February was charged
What does it show exactly for “Next charge” on your account?

Click "Add comment" to let me know.

Regards,

John J.D.

Roberta Mechler 0 Reputation points

2026-03-17T19:20:59.66+00:00

It says $129 due in April. I changed my payment method and eliminated PayPal. It does have this bar graph under my subscription about storage, showing I have hardly used any (3%). Could I be being charged for that?
John Jefferson Doyon 65,320 Reputation points Independent Advisor

2026-03-17T19:30:56.1833333+00:00
Thank you for letting me know.

Since this issue involves a payment and a possible duplicate charge, it will need to be handled directly by Microsoft Billing Support, as only they can access billing records and process refunds:

Here is the link: https://support.microsoft.com/home/contact

Type this keyword and press Enter: Contact Support.

At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.

In Product and services, select "Microsoft 365 and Office".

In Category, select "Manage my subscription".

Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Answer 2

Roberta Mechler 0

Do you not have any living, oxygen breathing customer service representatives to address problems your customers experience due to your errors?

Roberta Mechler 0 Reputation points

2026-03-17T18:30:37.3833333+00:00

Hellooooo...does anyone look at this thing????

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Charged $129 for renewal of Microsoft 365 twice in February and now saying will charge me in April

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