Hi, good day!
Please let me know if you have tried the methods below.
- Make sure Windows Update and Background Intelligent Transfer services are available and running. Click Start, type services.msc in the Start Search text area, and then click services.msc in the programs list. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. Double-click Background Intelligent Transfer Service. If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart Double-click Windows Update. If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart
- Reset Windows Update components manually https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html
If the issue still persists, please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.
Few things to check on the PC
- Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
- Disable or uninstall any third-party Antivirus program to prevent it from interfering with the upgrade
Download the media creation tool (Click Download tool now) and save it to your computer.
https://www.microsoft.com/software-download/windows10
Open the tool and select Upgrade this PC now.
Make sure to select Keep personal files and apps.
It might take some time to install Windows 10. Your computer will restart a few times; make sure you don’t turn off your PC.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.
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