Why can't I add a new account?

Question

Hello,

I'm trying to add a new user account for my son. I made him a Microsoft account, but when I click "sign in," the screen doesn't change. How can we access this user? It does have the ability to log in. Thanks!

Answer 1

Hello Lynczy,

How you add/create a new account for your son?

To add a new Microsoft account to a Windows PC, go to Settings > Accounts > Other users (or Family & other users) and select Add account. Enter the email address of the Microsoft account, or create a new one using "I don't have this person's sign-in information," then follow the on-screen prompts.

Note: Recent security updates, specifically the February 2026 update KB5077181, are causing widespread network issues on Windows (if it's installed on your pc better to rollback/uninstall it)

Answer 2

Hello

Is your son's account currently in your Microsoft Family group?

If so, go to Settings > Accounts > Family, scroll down and find his account listed, and change it to "allow sign in". Restart the computer, and his account should be listed for sign in.

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If your son is not in your family group yet, based on his profile's dob, is he an adult or a minor? If he's a minor, you need to invite him to join your family group first, then you can use the method above.

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If you have already done the above, can you tell me, where did you click "sign in" exactly when nothing happened?