problem with rewards

Question

“My Microsoft Rewards account was suspended and I can’t submit a request through the Rewards page.”

Answer 1

Hi, I'm John!

Some Microsoft Rewards account blocks can vary depending on the severity. You can review them here: "Account Policies" section here https://support.microsoft.com/en-us/topic/getting-the-most-out-of-microsoft-rewards-d8287eb3-c1ad-4510-b8c6-559ea4d781dc

If you’re sure you haven’t violated any of the Microsoft Rewards rules, the best option is to try signing in with a different Microsoft account and then access the support form again through this link: https://rewards.bing.com/support and mention the blocked account.

That should allow you to get in touch with Rewards Support even if your main account is locked.

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Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

A suspended Microsoft Rewards account cannot be fixed from the community or general support; only the Rewards team can review and change its status.

Because the Rewards contact form is the official channel, use these steps and checks:

1. Use the dedicated Rewards support form
   • Go to the Rewards Support page: https://rewards.bing.com/support
   • Sign in with the same Microsoft account that is suspended.
   • Select the appropriate category (for example, account suspension/restriction) and submit the form.
2. If the form will not submit
   • Make sure the account can still sign in (not fully locked). If the Microsoft account itself is locked or suspended under the Microsoft Services Agreement, resolve that first using the guidance in the “Microsoft account has been locked” article.
   • Try a different browser, clear cache/cookies, or use a different device and network to access the Rewards Support page.
3. Ensure the account is compliant with Rewards policies The Rewards team may have suspended the account for:
   • Maintaining multiple user accounts.
   • Providing inaccurate account information (false name, address, phone, or email).
   • Using VPNs/proxies, bots, macros, mobile emulators, or other automated methods to earn points.
   • Trying to earn points from more than one country in the same day.
   • Redeeming points from outside the country where they were earned. If any of these apply, stop the behavior; the Rewards team will see this when reviewing the account.
4. If still unable to contact Rewards
   • Use the general Microsoft Support entry point and request help specifically for “Microsoft Rewards account restricted/suspended,” then ask to be directed to Rewards support.

Only Microsoft Rewards Support can review and potentially reinstate a suspended Rewards account; community members and standard support agents cannot override a suspension.

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References:

• FAQs for Microsoft Rewards in SwiftKey
• Getting the most out of Microsoft Rewards
• Microsoft account has been locked
• I dont know why im suspended from microsoft rewards - Microsoft Q&A
• How long does Temporarily Restricted last? Why am I being punished? - Microsoft Q&A
• Points for Bing search - Microsoft Q&A