Completely Locked out

Question

I am completely locked out and cannot access any self-service or support options without signing in. I need to speak to a human, the automated system does nothing to help.

Answer 1

I understand your frustration, as I'm a Microsoft user as well.

There is a possibility that a hacker repeatedly tried to sign in to your account, which triggered the system to detect multiple failed sign-in attempts or an unusual login pattern and resulted in the account being temporarily blocked.

Once you have recovered your account via the account recovery web form (ACSR), kindly secure your account by enabling the two-step verification feature and ensure that your verification methods are updated on account.microsoft.com > Security > Manage how I sign in

Lastly, please follow the guide from this thread to prevent unauthorized logins: https://learn.microsoft.com/answers/questions/4049625/someone-is-repeatedly-trying-to-access-or-hack-my?forum=windows-all&referrer=answers

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

Based on your description, your account may have been temporarily blocked due to the system detecting unusual activity.

If you do not have any linked verification methods for a password reset, I'm afraid the only way to recover/verify the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl