How to fix this code with camera 0x80004005

Question

the camera doesn't work neither does hello sign in

Answer 1

Hi ,

If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

Access the device manager and check if the camera device is showing up?

Do you have any third-party antivirus software?

Thanks

Answer 2

Error 0x80004005 with the camera in Windows usually indicates a device detection, registry, or hardware issue. Use these steps to troubleshoot on Windows 11:

1. Close apps and restart

• Close all apps that might be using the camera.
• Restart the PC and test the Camera app and Windows Hello again.

2. Run the Camera troubleshooter
3. Select Start > Settings > System.
4. Select Troubleshoot > Other troubleshooters.
5. Find Camera and select Run.
6. Apply any fixes suggested and restart the PC.
7. Check camera privacy and app access
8. Select Start > Settings > Privacy & security > Camera.
9. Make sure Camera access is turned on.
10. Make sure Let apps access your camera is turned on.
11. In the same page, ensure the apps that need the camera (Camera app, Microsoft Teams, browsers, etc.) are allowed.
12. If using desktop apps (like browsers or video-conferencing tools), scroll down and ensure Allow desktop apps to access your camera is turned on.
13. Update the camera driver
14. Select Start > Device Manager.
15. Expand Cameras and locate the camera device.
16. Right‑click the camera and select Update driver.
17. Select Search automatically for drivers.
18. After update completes, restart the PC and test again.
19. Reinstall the camera driver If updating does not help:
20. Select Start > Device Manager.
21. Expand Cameras and right‑click the camera.
22. Select Uninstall device.
23. If available, check Delete the driver software for this device, then select Uninstall.
24. Restart the PC. Windows will attempt to reinstall a default driver automatically.
25. After restart, open Device Manager, right‑click the camera again and select Update driver to ensure it is current.
26. Check for security software blocking the camera

• Some antivirus or security software can block camera access.

1. Open the antivirus/firewall application.
2. Temporarily disable or pause protection from its Settings/Tools/Protection section.
3. Test the Camera app and Windows Hello.
4. Re‑enable protection immediately after testing.

If the camera still shows 0x80004005 after these steps, the issue is likely hardware-related (internal camera module or connection). In that case, contact the device manufacturer for hardware diagnostics, as both the Camera app and Windows Hello depend on a working camera device.

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References:

• Camera doesn't work in Windows