(0x80070057) Facing This Error need urgent support

Question

Hi,

I am facing below error and need your support to fix it please. Its urgent please do the needful

(0x80070057): “Sorry, something went wrong. You may want to try again.

Regards,

[PII: Removed]

Answer 1

Hi Pasha, 

I hope you are doing well ! I just want to check if you have had a chance to test the steps earlier? Please let me know if they helped resolve the issue or if you are still experiencing any difficulties. I am here to assist you further.

Have a lovely day!

Answer 2

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

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Dear Pasha, 

Thank you for reaching out to the Microsoft Q&A forum. I’m sorry you’re running into error (0x80070057) “Sorry, something went wrong. You may want to try again.” in Classic Outlook for Windows—I know that’s frustrating, and I’m here to help. 

To better understand and resolve this quickly, could you please confirm: 

• Account type in Outlook: Outlook.com/Hotmail, Gmail/Yahoo (IMAP), or work/school (Microsoft 365)? 
• When the error appears: during Send/Receive, adding the account, or opening Outlook? 
• Your Outlook version/build (Outlook > File > Office Account). 

Please also try these additional workarounds: 

If this is a Gmail or Yahoo account in Classic Outlook

• Remove the stored OAuth credentials and then re‑sign in. Follow the steps in Users get errors 0x800CCC0E & 0x800CCC0F synchronizing Gmail and Yahoo accounts in classic Outlook -…(Control Panel Credential Manager > remove the matching MicrosoftOffice16_Data:OAUTH2 entries, restart Outlook, sign in again). 

Start Outlook in Safe Mode to rule out add-ins

• Run Outlook.exe /safe (Safe Mode opens Outlook without add‑ins). 
• If the error does not occur in Safe Mode, an add‑in is likely involved. Then disable the add‑in(s) from Outlook. See: Turn an add-in off for Outlook for Windows - Microsoft Support. 

Repair the Outlook account/profile connection

• In Outlook: File > Account Settings > Account Settings > (Email tab) > select the account > Repair. 

Create a new Outlook profile

• Windows Control Panel > Mail > Show Profiles > Add (create a new profile), then set Outlook to prompt or use the new profile and re‑add the account. 

Repair Outlook data files if you use PST/OST

• Use Inbox Repair Tool to scan/repair .pst/.ost issues. See: Repair Outlook Data Files (.pst and .ost) - Microsoft Support. 

Please let me know the answers to the questions above and how the steps go. Have a lovely day! 

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Answer 3

For Outlook on Windows showing error 0x80070057 with the message “Sorry, something went wrong. You may want to try again,” the issue is typically that Outlook cannot download the Offline Address Book (OAB) because the Exchange server is configured incorrectly.

Specifically, Outlook 2013 and later do not support downloading the OAB from Public Folders. If the Exchange server is set to use only Public Folder distribution for the OAB, Outlook shows error 0x80070057 and no OAB is downloaded.

To resolve this, the Exchange administrator must:

1. Enable web-based distribution for the Offline Address Book on the Exchange server.
2. Ensure Autodiscover is correctly configured for the Exchange organization so Outlook can locate the web-based OAB distribution.
3. Confirm that the OAB being distributed is OAB version 4, because Outlook 2013 and later support only OAB v4.

This is a server-side configuration change; it must be done by the Exchange/IT administrator, not from the Outlook client.

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References:

• Error 0x80070057 and no Offline Address Book is downloaded in Outlook 2013 or later versions