Keep on getting error message once or twice a day even though I type in the correct password.

Question

Hello. I keep on getting error message once or twice a day even though I type in the correct new password. I have to change my password every day. I've done this 23 times in the past 2 1/2 weeks. The error message says: "You've tried to sign in too many times with an incorrect account or password." I have to sign onto my gmail account & respond to a message requiring a code from that gmail account & set up a new password once or twice every day. Please help.

Tom at <removed PII>@hotmail.com .

Answer 1

Hey there! Nice to meet you!

There is a possibility that a hacker repeatedly tried to sign in to your account, which triggered the system to detect multiple failed sign-in attempts or an unusual login pattern and resulted in the account being temporarily blocked.

If the account is still blocked, please perform these steps to resolve an account block:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to reset the password.
3. If the issue persists, kindly wait exactly 1 week to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours or 1 week), as this may reset the lock cooldown.

Once you have regained access to your account, kindly secure your account by enabling the two-step verification feature and ensure that your verification methods are updated on account.microsoft.com > Security > Manage how I sign in

Lastly, I recommend following the guide from this thread to prevent unauthorized logins: https://learn.microsoft.com/answers/questions/4049625/someone-is-repeatedly-trying-to-access-or-hack-my?forum=windows-all&referrer=answers

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl