HOW DO I GET A REFUND FOR A DUBBLE CHARGE ON THE SAME DAY.

Question

I WAS CHARGED TWICE FOR MICROSOFT 365 ON 2/27/2026 . FIRST WITHDRAW SHOES THE FOLLOWING 810742 BILLPOAY 02/27 MICROSOFT STORE MSBILL.INFO WA 04221150 60581-5818.

THE VSECOND WITHDRAW SHOWS THE FOLLOWING 361569 POS PUR 02/27 08:18 MICROSOFT STORE REDMOIND WA DFFBPHK6 022726361-5818.

ONE OF THESE NEEDS TO BE REFUNDED NOW

KEN MINER 724.944.8074

PLEASE RETURN THIS WITH THE REFUND INFORMATION. THANK YOU.

Answer 1

A duplicate Microsoft 365 charge cannot be fixed from this forum; it must be handled through Microsoft billing support after confirming the charges on the Microsoft account.

Follow these steps:

1. Check the subscription and charges
   • Sign in to the Microsoft account used for Microsoft 365 at the Services & subscriptions or Order history page and confirm there is only one active Microsoft 365 subscription and how many charges appear for 2/27/2026.
2. Cancel if there is an unwanted/duplicate subscription
   • If a second Microsoft 365 subscription is listed, cancel it by following the cancellation steps in the Microsoft 365 subscription help article. If the country/region is eligible, a prorated refund may be processed automatically after cancellation.
3. Request a refund for the duplicate charge
   • For subscription charges, first cancel the extra subscription, then check refund eligibility as described in the Microsoft subscription refund article. Not all cancellations result in a refund, but if eligible, the refund will be processed back to the original payment method.
4. If the duplicate charge does not show in the Microsoft account, or if help is needed
   • Contact Microsoft Billing/Store Support directly, since account access is required to investigate and correct duplicate charges:
     • Go to the Microsoft Store & billing help page and choose Returns & refunds or Manage subscriptions.
     • Or use the Contact Support option in the refund or cancellation articles to start a chat or support request about a duplicate Microsoft 365 charge.
5. If the charge might be accidental or unauthorized
   • Use the guidance in the “Cancel an unauthorized or accidental purchase” article to start a refund request for an accidental/duplicate purchase.
   • If there is any suspicion that the Microsoft account or payment method was used without permission, follow the compromised-account guidance linked from that article.

Because this involves personal billing data, only Microsoft Support can review the specific two transactions from 2/27/2026 and issue the refund.

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References:

• How to get a refund on a Microsoft subscription
• Cancel an order or pre-order from Microsoft Store
• Microsoft Store & billing help
• Get an exchange or refund on devices bought from Microsoft
• Request a refund - Microsoft Q&A
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• Request refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A