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Question

Need to speak with a human

Katherine Taylor Sales 5

How to contact support on call!!

Unable to get in touch!

Jilakara Hemalatha 11,860 Reputation points Microsoft External Staff Moderator

2026-03-17T23:38:46.4333333+00:00

Hello @Katherine Taylor Sales,

Thank you for reaching out.

We understand that you would like to connect with support over a call. To assist you more effectively and ensure the right team engages with you, could you please share more details about the issue you are currently facing?

Once we have a better understanding of the problem, we can guide you to the appropriate support channel, and if required, the respective team will reach out to you.

Looking forward to your response.
C. Winter 5 Reputation points

2026-03-17T23:47:04.1066667+00:00

Hello,

I have been getting emails from Microsoft about Azure. Saying a possible unauthorized charge has been placed. Then I get another email saying its been resolved. This really isn't the issue though. I signed into my Microsoft account and found that my email address has somehow been connected to a Directory that I have no connection to. I have contacted the university and they say there is nothing they can do as I am not their tenant. I have tried to delete the directory my self but I do not have global administrator privileges. I have tried to put in a support ticket but I can never get to a point to post the problem. All I get is suggestions that do not apply. Can you please contact me so I can get this directory deleted and then I can delete my account completely as I don't use Azure. Thank you
Jilakara Hemalatha 11,860 Reputation points Microsoft External Staff Moderator

2026-03-17T23:56:01.6266667+00:00

C. Winter

Could you please create a new thread with your issue. So that we will look into it.
C. Winter 5 Reputation points

2026-03-18T01:23:41.8466667+00:00

what do you mean? A new thread? you want me to start over?
Jilakara Hemalatha 11,860 Reputation points Microsoft External Staff Moderator

2026-03-18T01:27:08.3333333+00:00

I just want to confirm whether the original request was posted under Katherine Taylor Sales and also under C. Winter. As we are seeing these in different accounts, could you please confirm if both requests are the same?
C. Winter 5 Reputation points

2026-03-18T01:38:03.82+00:00

I started a new thread. I am C. Winter
Jilakara Hemalatha 11,860 Reputation points Microsoft External Staff Moderator

2026-03-18T17:50:36.4933333+00:00

Hello Katherine Taylor Sales

Could you please provide a brief description of the issue? This will help us route your request to the appropriate team, so they can reach out to you for further discussion over call.