OutLook email

Question

My Office 365 Outlook email will not send or receive emails

Answer 1

Hi, I'm John! I will help you with this.

Can I ask if you've already tried any troubleshooting steps so far?

If you haven't tried anything yet, I recommend checking out this Microsoft support article: "Can't send or receive email in Outlook.com" https://support.microsoft.com/office/can-t-send-or-receive-email-in-outlook-com-d39e3341-8d79-4bf1-b3c7-ded602233642

• Please scroll down and take a look at the sections titled "Can’t send mail in Outlook.com" and "Can’t receive mail in Outlook.com". It walks you through some helpful steps that usually resolve this kind of issue.
• Make sure your Focused Inbox is turned off, so all messages show in one place.
• Check your mailbox settings to confirm nothing is filtering or blocking those emails.

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If issue persists:

Are you seeing any specific error messages when trying to send emails?

Can you please check if your Outlook (Attachments) storage is full?

If your mailbox is near or over the storage limit, new emails might not arrive in your inbox https://onedrive.live.com/managestorage in the same page, please check your OneDrive storage as it's linked to your Microsoft account and can sometimes affect email services if it's full.

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Click "Add comment" to let me know.

Regards,

John J.D.