Microsoft charged twice for O365 Personal

Question

I was charged twice for O365 and have tried multiple avenues to get this issue resolved and to date I am out of $129.99 and no one but me seems to know where the extra payment went. Additionally, I have not been reimbursed or my subscription extended.

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have access to accounts.

If you cannot find where the second charge went, have you already tried contacting your bank to verify it? It might be a recording error.

Was the charge from the same subscription and for the same amount?

Use this guide to identify what the charge is for: https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you can find it, to cancel the subscription and request a refund, please follow the steps below:

• Go to https://account.live.com
• Sign in to the account you used to make the purchase.
• Go to Services & Subscriptions.
• Choose the subscription you want to cancel, then click Cancel.
• Review the page, and if you're sure you want to proceed, click "I don't want my subscription" to cancel it.

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If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.