I did not approve the purchase of this product

Question

I did not approve of credit card payments since 2022. Please refund my money into my credit card thank you.

Answer 1

Refunds or charge reversals cannot be processed here because there is no access to accounts or payment instruments.

To move forward with unauthorized or unapproved Microsoft 365/Office subscription charges on a credit card:

1. Investigate the charge and locate the subscription
   • Sign in to the Microsoft account that may be associated with the charge and review services and billing.
   • Use the guidance in How to investigate a billing charge from Microsoft (linked from the Q&A answer in context) to identify which subscription or product is being billed.
2. Cancel the subscription and check refund eligibility
   • Once the subscription is identified, cancel it first; refund eligibility for Microsoft subscriptions is evaluated after cancellation.
   • Follow How to get a refund on a Microsoft subscription to see if the charge qualifies for a refund. Not all cancellations result in a refund, but the article provides the official flow and a self-help tool for Microsoft 365.
3. If the charge is accidental or unauthorized
   • For accidental or unauthorized purchases, use the process described in Cancel an order or pre-order from Microsoft Store – How do I cancel an unauthorized or accidental purchase? which directs to the refund request flow for Microsoft Store purchases.
   • If the charge still cannot be identified or appears fraudulent, contact Microsoft Support directly (billing/support contact paths are described in the Q&A posts in context). Provide the date, amount, and last 4 digits of the card so support can locate the transaction.
4. If Microsoft cannot locate or reverse the charge
   • If Microsoft Support and the self-service tools cannot find or refund the transaction, contact the card issuer/bank and dispute the charge as unauthorized. The bank can investigate and may reverse the transaction and, if needed, block the card and issue a new one.

Because the purchases date back to 2022, be aware that some older charges may fall outside standard refund windows; this will be evaluated according to the applicable Microsoft refund policies in the referenced articles.

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References:

• How to get a refund on a Microsoft subscription
• Cancel an order or pre-order from Microsoft Store
• Get a refund for apps and games purchased from Microsoft Store
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Request a refund - Microsoft Q&A
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A