Clipchamp says I don't have internet but I am connected.

Question

Clipchamp isn't opening and it says I don't have internet which I do. Looking a troubleshooting forums, one option mentions clearing the cache specifically for Clipchamp. How do I do that?

Answer 1

Hi, good day!

• Have you made any changes to your computer recently?
• When was the last time it worked properly?
• What is your current Windows operating system and version? Press Windows key+R to open Run then type: winver Press Enter Please take a screenshot of the resulting window and post it in your next response.

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Please let me know if you have tried the methods below.

• If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.
• Update Microsoft Photos app

Open Microsoft Store then click Downloads

Click Check for updates > Update all

• Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca

After that, restart your computer

• Reset Microsoft Clipchamp

Press Start then search Microsoft Clipchamp

Right click it then select App settings

Click Terminate > Repair > Reset

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

Answer 2

Clipchamp in the browser uses the general browser cache; there is no separate “Clipchamp-only” cache. To fix the “no internet”/loading issue, clear the browser cache for all sites (this will also clear Clipchamp’s cached data) and then restart the browser.

Before doing this, make sure the original media files (video, audio, images) used in projects are still available on the device or cloud storage, because projects might need to relink files afterward.

In Microsoft Edge or Google Chrome:

1. Open the browser.
2. Follow the steps in the Edge support article or Chrome support article about clearing items from the browser cache:
   • Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
   • Chrome: https://support.google.com/accounts/answer/32050
3. In the “Clear browsing data” dialog:
   • Set Time range to All time.
   • Select Cached images and files only (no need to clear other data).
4. Confirm to clear the data.
5. In the address bar, type edge://restart (for Edge) or chrome://restart (for Chrome) and press Enter to restart the browser.
6. After the browser restarts, open Clipchamp again and sign in if needed.

If Clipchamp still reports no internet or shows older project versions after this, verify the network connection is stable before closing projects. If project changes continue to be lost despite a working connection, contact Clipchamp support as described in the “Why have I lost changes to my video editing project?” article.

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References:

• What to do if your Clipchamp project or assets aren't loading
• Exporting from Clipchamp (Troubleshooting)
• Make sure Clipchamp works well for you
• Why have I lost changes to my video editing project?