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MS Office 2024 Pro Plus was installed this evening and activated with a 25letter Product key. I located the icons and put them on my PC desktop. I noticed that the "Properties" location for Winword and Excel were located in a different directory than the other 4 programs. I then found files excelcnv.exe and wordicon.exe and ran those programs. Big Mistake!!! I then tried tried running Excel and Word without success. Outlook runs ok. PowerPoint wanted to change the product id so I typed it in again.
Win Word - Will not start
Excel - Wants to open up in safe mode
Power Point - Wants the id changed
Outlook - Seems to be OK
Accicons - Cannot run on my PC
On Note - ?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Hi, there is no such Microsoft Office Professional Plus 2024, it is a scam and you really are trying to run a volume based version of: Office 2024 Pro Plus (LTSC Professional Plus 2024
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Hello @Pete Hoysan,
Thank you for reaching out to the Microsoft Q&A forum.
To better understand your situation, could you please clarify a few details:
Based on the symptoms you described (Word not starting, Excel opening in Safe Mode, PowerPoint requesting the product key again, and inconsistent installation paths), this behavior may indicate that the Office installation is corrupted or not fully configured.
Additionally, a similar scenario has been reported in the Microsoft Q&A forum where installing “Office Professional Plus 2024” from a non-official source resulted in incorrect version behavior and application issues. In that case, the root cause was related to unsupported licensing and installation source.
To help with the issue, please try the following steps:
If the issue persists after these steps, we recommend contacting Microsoft Support for further assistance, especially regarding activation and licensing concerns.
Hello @Pete Hoysan,
May I know if you have got any chance to check my answer? I am glad to help if you have any other questions.
The program was purchased from an ebay seller. He provided me with a link to download the program.
I do not sign in to my Microsoft account when running Offices programs.
My wife's computer and my computer both use Windows 11.
The problem started after running excelcnv.exe and wordicon.exe on my computer.
Word and Excel work perfectly on my wife's computer.
Running the quick repair and the online repair did not solve the problem.
I uninstalled the program and ran a program supplied by the ebay seller that included the Microsoft Support and Recovery Assistant tool. I then reinstalled Office but it the icons still do not work.
The message that appears asks me if I want to start in safe mode to trouble shoot the problem. I have not done this to date. What information would starting in safe mode provide?
Office was activated by the regular method inside Word.
How do I contact Microsoft to determine whether or not the program has been activated and/or a license exists for the program? A phone call to Microsoft service just refers me back to you.
Hello @Pete Hoysan,
Microsoft Office 2024 Professional Plus (LTSC) is generally intended for business or organizational use, rather than the standard personal retail installation flow. This edition is typically deployed using the Office Deployment Tool (ODT) and is commonly activated through MAK (Multiple Activation Key) or KMS (Key Management Service). These activation methods are designed for organizations and are usually managed by the IT administrator or the organization that purchased the license. Microsoft’s documentation for Office LTSC 2024 confirms that it is normally deployed by using the ODT, and Microsoft also provides the official ODT download separately. Official references:
Since your program was purchased through an eBay seller, please contact them directly for further support.
Thank you for your understanding.
MS Office 2024 Pro Plus (LTSC Professional Plus 2024) is a volume license product intended for organizations, not for individual/home use. Issues such as some apps not starting, repeatedly asking for product IDs, or behaving inconsistently are common when the product was obtained from non‑legitimate resellers.
Given the symptoms (multiple apps failing to start or asking for keys again) and that Office 2024 Pro Plus is not sold as a consumer license, the installation and license source are likely not valid. The appropriate action is:
References: