Uh oh! We're unable to process your payment. Please call your card issuer for further details – Exam payment issue

Question

I am facing an issue while trying to make payment for a Microsoft certification exam. For the past 5 days, I have been continuously getting the following error message:

"Uh oh! We're unable to process your payment. Please call your card issuer for further details."

To resolve this, I have already tried multiple approaches:

• Used different web browsers

Tried multiple debit/credit cards

Attempted payments using cards from different banks

Ensured that international transactions are enabled on all cards

I contacted Pearson VUE support, and they mentioned that the issue might be from the bank side. However, I checked with my banks, and they confirmed:

There are no restrictions on my cards

International transactions are enabled

No transactions are being blocked

Despite all these checks, I am still unable to complete the payment.

This issue has been ongoing for 5 days now, and I would really appreciate any help or guidance to resolve it.

Thank you

Answer 1

Try support again, I would suggest:

https://learn.microsoft.com/en-us/credentials/support/help

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-billing/troubleshoot-declined-card

Answer 2

Hey Bharat, I had a similar issue before. I used Revolut or one of the new online banking apps. Virtual cards seem to go through without any issues. Worth trying!