not showing the roblox digital card

Question

i just got enogh points to buy a roblox digital gift card my goal was set as it but today i cannot find the gift card and it is showing that it is not in the website reedeming section but why

Answer 1

Dear Lawrence Cosfa, 

I understand that you were saving your points specifically for a Roblox Digital Card, so I can understand how disappointing this situation must feel. 

At this moment, Roblox rewards are currently listed in the Microsoft Rewards catalog, and one Roblox Digital Card option (400 Robux) is showing the message “So popular we’re restocking! Back soon!” on its reward page. 

I understand that you have put a great deal of time, effort, and patience into saving enough points for this gift card, and I truly recognize how much this means to you. I am very sorry that I am unable to do more from the forum side. Please note that this is a user-to-user support forum. Moderators and contributors, including Microsoft employees participating in the community, cannot directly intervene in Microsoft products, arrange a restock, or confirm when the gift card will become available again. Our role here is limited to providing guidance based on the information currently available and assisting with reported issues, requests, or ideas. 

In the meantime, I would recommend you keep saving your Microsoft Rewards points and checking the Rewards Store from time to time for availability updates. 

You may also share your feedback regarding this matter through the Microsoft Rewards website: https://rewards.bing.com/ Please click "Provide feedback" at the bottom of the page, then submit your feedback there. 

I hope the reward will be available for redemption again soon. Thank you so much for your understanding. 

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Answer 2

Roblox digital gift cards in Microsoft Rewards are not guaranteed to be available all the time. Some gift cards are only available for a limited time or in limited quantities, and when they are out of stock or temporarily removed, they no longer appear on the Redeem page even if there are enough points.

To confirm what is currently available, open the Microsoft Rewards Redeem page and browse the offers there. If the Roblox card is not listed, it is currently unavailable and there is no way to force it to appear; it is necessary to check back periodically to see if it returns.

Also make sure to redeem points in the same region where the Microsoft Rewards account was created and avoid using a VPN, as offers vary by country/region and some rewards may not appear if the region does not match.

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References:

• How to redeem Microsoft Rewards points
• Learn about Microsoft Rewards