Touchpad not working.

Question

I'm unig Infinix Zero 13 laptop with windows 11 in it. But my touchpad is not working. Any working solution.

Answer 1

1

Look at the function keys (F1 - F12) on your keyboard, if one of them has a touchpad icon with a line through it, press that key or Fn + that key to test if that enables the touchpad.

I checked online and some Infinix laptop models use the F6 key.

2

If that does not resolve the problem, you need to go to the support page for your laptop on the Infinix website to get the version of touchpad drivers they recommend for your laptop model.

Answer 2

On Windows 11, a non-working touchpad is often caused by missing or outdated drivers. Use these steps:

1. Update the touchpad driver
   • Use Windows Update (recommended) to get the latest hardware drivers. For details, see Automatically get recommended and updated hardware drivers.
   • If needed, update via Device Manager:
     1. Press Windows + X and select Device Manager.
     2. Look for the touchpad under Human Interface Devices or Mice and other pointing devices.
     3. Right-click the touchpad entry and select Update driver.
2. Reinstall the touchpad driver If updating does not fix it or no newer driver is found:
   1. Open Device Manager again.
   2. Find the touchpad under Human Interface Devices or Mice and other pointing devices.
   3. Right-click it and select Uninstall device.
   4. Restart the laptop. Windows will reinstall the touchpad and pull the latest driver from Windows Update. For more details, see Reinstall a device driver.
3. If the touchpad still does not work
   • After updating or reinstalling drivers, if there is still no response from the touchpad, contact the Infinix laptop manufacturer’s support, as the issue may be hardware-related or require a vendor-specific driver.

---

References:

• Fix touchpad problems in Windows
• Mouse and keyboard problems in Windows