Cant sign in to one drive desktop showing error even internet is there

Question

Cant sign in to one drive desktop showing error even internet is there

Answer 1

Could you please let me know the exact error message you’re seeing? Also, have you tried signing in through the browser to check if it works there? https://onedrive.live.com/

Are you using a personal or a work account?

Please try resetting Microsoft OneDrive by pressing Windows + R and typing: %localappdata%\Microsoft\OneDrive\OneDrive.exe /reset

After that, open OneDrive again and try signing in. Let me know how it goes.

Answer 2

Follow these steps to troubleshoot OneDrive sign-in when internet is available but the desktop app shows an error:

1. Confirm credentials and account type
   • Open a browser and sign in to your Microsoft Account dashboard to verify the username and password work.
   • If signing in with a work or school account, try resetting the password or contact the organization’s IT admin if sign-in still fails.
   • Make sure the correct account type is used (personal vs. work/school). A mismatch can cause errors such as 0x8004de85 or 0x8004de8a.
2. Check for basic sign-in and connection issues
   • If the OneDrive icon is gray or has a line through it, select it and complete the “Set up OneDrive” wizard with the correct email and password.
   • If OneDrive reports it is not connected, restart OneDrive:
     • Select Windows Start, search for OneDrive, and open it.
   • Ensure the latest OneDrive sync app is installed. If needed, download the Microsoft OneDrive app and reinstall.
3. Verify network, firewall, VPN, and ISP
   • Even if general internet works, a firewall, VPN, or ISP may block OneDrive endpoints.
   • Temporarily disconnect from VPN and test again.
   • If possible, connect the PC through a mobile hotspot to see if OneDrive can sign in.
   • If it works on hotspot but not on the usual network, contact the internet provider or network admin and review Required URLs and ports for OneDrive.
4. Fix TLS and cipher issues (if seeing errors like 0x8004de40 or 0x8004de88)
   • Ensure TLS 1.2 is enabled and older TLS versions are updated per the TLS deprecation guidance.
   • On Windows 10, verify cipher suites include the Azure Front Door–supported suites and that they are at the top of the order. If needed, enable them using Group Policy or the Enable-TlsCipherSuite PowerShell cmdlet as described in the documentation.
5. Resolve account/configuration errors (0x8004de80, 0x8004de86, 0x8004de85, 0x8004de8a)
   • Unlink and relink OneDrive if an old or incorrect account was added:
     • Use the OneDrive settings menu to unlink this PC, then sign in again with the correct account.
   • If problems persist, uninstall and reinstall OneDrive:
     1. Select the Windows logo key, type Programs, then choose Add or remove programs.
     2. Under Apps & features, select Microsoft OneDrive and choose Uninstall.
     3. Download the latest Microsoft OneDrive app, install, and sign in again.
   • If there are multiple Office/OneDrive identities on the device, clear cached Office account identities from the registry as described in the “remove the cached Office account identities from the registry” guidance.

If these steps do not resolve the issue and sign-in works in a browser but not in the desktop app, collect the exact error code shown by OneDrive and apply the corresponding fix from the referenced articles.

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References:

• Fixes or workarounds for recent issues in OneDrive
• Can't sign in to OneDrive
• Error Code 0x8004de40 or 0x8004de88 when signing in to OneDrive
• Error 0x8004de80 or 0x8004de86 when signing in to OneDrive
• Error 0x8004de85 or 0x8004de8a when signing in to OneDrive