Why does ESD Office 365 Business Standard say Office Professional Plus 2024 after activation

Question

Good day,

Client activated their ESD Office 365 Business Standard key and it shows as Office Professional Plus 2024 as the active key.

What could have gone wrong?

Answer 1

Hello @Asanda,

Thank you for reaching out and for explaining the situation.

To better understand why the license is showing as Office Professional Plus 2024 after activation, I’d like to clarify how the ESD Office 365 Business Standard key was redeemed, as this plays an important role in how the license is assigned.

Could you please let me know how your client redeemed the key?

Specifically, when they redeemed the key, did they sign in using an existing work or school account that belongs to an organization or tenant you already had, or was the key redeemed without an existing tenant, which resulted in the creation of a new Microsoft work account (for example, an account ending with @onmicrosoft.com)?

If there was no existing tenant at the time of redemption, Microsoft automatically creates a new tenant and assigns the license there. In that case, if Office is later signed in with a different account, it may not pick up the Business Standard subscription correctly and could display a different product name.

If they already had an existing tenant and redeemed the key while signed in to that tenant, the license should have been added directly to it.

For your reference:

• Where to enter your Office product key - Microsoft Support
• Activating Microsoft 365 Apps for Business with a product key - Microsoft 365 Apps | Microsoft Learn

Once you confirm how the key was redeemed, I’ll be able to guide more accurately on the next steps.

Thank you for your cooperation, and I look forward to your response.

Kind regards,

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Answer 2

Hi, Re Office 365 Business Standard showing as Office Professional Plus 2024 indicates to me that you did not purchase your Office Business 365 Standard directly from Microsoft and that you have been scammed. Or that you have in some way ended up with what appears to be Office Professional Plus 2024 and this is taking precedence over your legitimate Office 365 Business Standard.