my email templates disappeared from the ribbon bar

Question

I cannot locate my email templates when drafting emails from the ribbon bar. Where has it gone?

Answer 1

Hi @Thompson-Hall, Anita

I understand that you are currently unable to locate your email templates from the ribbon bar when drafting new emails in Outlook, and you are looking to find out where this feature has gone.

This behavior can sometimes occur under certain conditions related to server-side synchronization. After researching this behavior, I found that it aligns with an active service incident under the reference code EX1238375. This specific service behavior currently affects users attempting to access the "My Templates" and "Viva Insights" add-ins across multiple platforms, including the Outlook desktop application, Outlook mobile, and Outlook on the web. It seems the automated system may require a little bit of time to process these requests as the service is being restored. Please refer the following article:
My Templates are missing from Outlook

Please try to reach out to your organization's IT Administrator and ask them to submit a formal support ticket through the Microsoft 365 Admin Center.

In the meantime, you can use Signatures as a temporary workaround, I know it's not the same, but it does have the similar function to My Template.

Thank you so much for your understanding and patience while this behavior is addressed. I will keep an eye on this incident and let you know if there are any major updates.

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