Unexpected error when register exam

Question

I want to register certification for AZ-900, however, i got an unexpected error, my acc is blocked by VUE. How to unblock?

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Mod moved from : Azure | Azure Training

Answer 1

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 2

ERROR_VUE_WIDE_BLOCK indicates that the Pearson VUE account is blocked, typically due to multiple failed payment attempts.

To unblock the account and remove the error when scheduling AZ-900:

1. Go to the Microsoft Certification support page: https://aka.ms/CertificationSupport
2. Use the Pearson VUE support/contact option provided there.
3. Explain that the account is blocked (mention ERROR_VUE_WIDE_BLOCK if visible) and request that Pearson VUE remove the block.
4. After Pearson VUE confirms the block is lifted, return to the AZ-900 exam page and try scheduling again via the normal “Schedule exam” flow.

Pearson VUE is the only party that can remove this block; it cannot be cleared from the Microsoft Learn profile or Azure portal.

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References:

• Exam schedule error - Microsoft Q&A
• MB 500 Certification - Microsoft Q&A
• Register and schedule an exam