send/receive error

Question

I cannot send/receive emails using outlook on my PC

Answer 1

Hello,

Click on "Send/Receive" at the top, then click on "Show Progress," and then provide a screenshot.

This will show you why Outlook failed to work.

Thank you.

Answer 2

Use the following checks and fixes in order for classic Outlook on Windows:

1. Check Outlook connection status

• Look at the bottom status bar in Outlook.
• If it shows Disconnected, Working Offline, or Trying to connect…, Outlook is not connected to the mail server.
• Go to the Send/Receive tab on the ribbon.
• In the Preferences group, select Work Offline once to toggle back online.
• Then select Send/Receive or open the stuck message and send it again.

2. Confirm Internet connectivity

• Open a browser (Microsoft Edge or Google Chrome).
• Browse to http://www.microsoft.com or http://www.bing.com.
• If these sites do not open, fix the network first using the steps in Fix network connection issues in Windows.

3. Check for large or stuck messages

• In Outlook, open the Outbox folder.
• Start with the oldest message.
• If any message has large attachments (for example, over 20 MB), open it and remove or reduce the attachment, or replace it with a link.
• Send the message again. For more detail, see Reduce attachment size to send large files with Outlook.

4. Manually sync (if applicable)

• In Outlook, go to the View tab.
• Select the Sync button to force a manual sync.
• Watch the status message at the bottom of the message list while Outlook syncs.
• Note: This manual Sync button does not apply to some third-party accounts (Gmail, Yahoo, iCloud, generic POP/IMAP).

5. If the problem persists

• If the password was recently changed on the email provider’s website, update the same password in Outlook.
• If antivirus software is scanning email, check its help or temporarily disable email scanning (if safe and allowed) to see if it is blocking send/receive.
• Repair Outlook and/or the Outlook profile if needed:
  • Repair Office: follow Repair an Office application.
  • Repair or recreate the Outlook profile: see Fix your Outlook email connection by repairing your profile.
• Start Outlook in safe mode to rule out add-ins:
  • Press the Windows key, type outlook.exe /safe, then press Enter.
  • If send/receive works in safe mode, create a new Outlook profile as described in Create an Outlook profile.

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References:

• I can't send or receive messages in Outlook