‎Incorrect invoice [Moderator note: personal info removed]

Question

Dear Microsoft Support Team,

I am writing to formally dispute Invoice [Moderator note: personal info removed]  and request immediate corrective action. My previous attempts to resolve this via the automated ticketing system ([Moderator note: personal info removed]) have been unsuccessful, as the responses received do not address the specific billing error.

Issue Details:

Intended Subscription: 6 Users (Estimated at approximately INR 100,000)

Invoiced Amount: Over INR 800,000 for 25 Users

Current Status: The invoice is incorrect. My bank has already rejected the automatic charge attempt due to this discrepancy.

Required Action: The current invoice must be canceled or revised to reflect the 6-user subscription I originally selected. I am unable to accept or process payment for an invoice that does not align with my actual requirements.

Furthermore, the automated support emails suggest managing this through the Admin Center; however, there are no available options within the portal to modify or cancel an incorrectly issued invoice of this nature.

Please escalate this matter to a billing specialist who can manually override this error and issue a corrected invoice immediately. I look forward to your prompt confirmation that this has been resolved.

Best regards,

[Moderator note: personal info removed]

Global Admin of account

Answer 1

Hello @Malik Mohammed,

Thank you for sharing the details, and I completely understand how frustrating this situation must be.

I’d like to be transparent that I’m approaching this from the same position as an end user, just like yourself, so I’m not able to directly modify invoices or intervene in the billing system. That said, I will absolutely help you follow up and check the current status of the existing billing ticket to ensure it is being reviewed by the appropriate team.

To make communication smoother and to safely review the ticket details together, I’ve opened a private message for you. Please click “View message” to check it, and we can continue the discussion there with more context. I’ll do my best to help track the progress and keep you informed of any updates.

Thank you very much for your patience and understanding. I appreciate your cooperation, and I’ll stay with you on this until we have clearer visibility on the next steps.

Kind regards,

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