How to Speak with a Live Person

Question

Hello,

I have a simple issue that I want to speak with a representative about, but I can't get a person to speak with me. This is completely unacceptable.

Answer 1

Hi Rubyd,

Please refer to the steps below and how to successfully contact a live Microsoft agent:

1. Go to this link:  https://support.microsoft.com/contactus and sign in your Microsoft account

 

2. On the "Tell us your problem so we can get you the right help and support" - just type "Microsoft Office 365 issue" then search

 

3. You will see Recommended Solution, just scroll down until you can see "Contact support"

 

4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"

 

5. For Category select > Technical support > then confirm

 

6. Select Chat with a support agent in your web browser

 

7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to investigate and assist you further with your concern.