Access to the APP

Question

everytime I try to access I receive the following message "This app stopped working. Try refreshing your browser.

Answer 1

Hi @Osvaldo Torres,

Thank you for sharing the error message. I understand how inconvenient it can be when you’re unable to access Outlook on the web.

In many cases, this type of message is related to a browser or session issue. To help narrow down the cause and resolve it, please try the steps below:

• First, refresh the page, then sign out and sign back in to Outlook on the web.
• Next, clear your browser’s cache and cookies, and close and reopen the browser.
• After that, try accessing Outlook on the web using a different browser or an InPrivate/Incognito window, which can help rule out browser extensions or stored data.
• If possible, you may also want to test from another device or network to see whether the issue persists.

If the problem continues after trying these steps, please feel free to reach out again and share any additional details, or let me know if you need further assistance. I’ll be more than happy to help.

I look forward to your reply.

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Answer 2

For an Outlook on the web app that shows “This app stopped working. Try refreshing your browser,” use these steps to isolate and resolve the issue:

1. Refresh and restart
   • Refresh the browser page (Ctrl+R / F5).
   • Close all browser windows, reopen the browser, and sign back in to Outlook on the web.
2. Try a different browser mode or browser
   • Open an InPrivate/Incognito window and sign in to Outlook on the web again.
   • If it works there, the issue is likely related to cache, cookies, or extensions in the normal profile.
3. Clear cache, cookies, and disable extensions
   • Clear the browser’s history, cookies, and cached files.
   • Temporarily disable all browser extensions/add‑ons, then try accessing the app again.
4. Check network and device
   • Test from another device and/or another network (for example, mobile hotspot) to rule out local network filtering.
5. If the app is launched from another portal (for example, My Apps)
   • Ensure the correct URL is used and that the site is in the browser’s Trusted sites list.
   • Verify the account password is valid and not expired.
   • Make sure any required verification methods (for example, two‑step verification) are up to date.
6. If the issue persists
   • Contact the organization’s Help desk or Microsoft 365 administrator with details (time, browser, screenshot of the error) so they can check tenant‑side issues or open a support ticket if needed.

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References:

• Troubleshoot problems with the My Apps portal
• Troubleshooting access and session controls for end-users
• Troubleshoot application access