Bookings online Teams meeting option will not toggle off.

Question

Issue with Bookings:

• Meeting does not allow the Teams option to be toggled off. It reverts to on after user toggles to off and saves.
• Service allows the online meeting to be unchecked and we can confirm that Teams remains toggled off.
• User needs the link valid for one booking that available in Meeting but not in Service.

Apparently, other users have the same issue:  https://learn.microsoft.com/en-my/answers/questions/5781206/bookings-reverting-location-to-teams

Answer 1

Dear @G. Scott Cory,

I totally, understand how confusing and frustrating this behavior can be.

In Personal Bookings (Bookings with me), the Teams/Online meeting option reverting back to "On" after you turn it off is a known Microsoft issue. This is not caused by anything you’re doing incorrectly.

At the moment turning off “Add Teams meeting” for a personal booking may not be reflected correctly in the UI. Even though the toggle switches back on visually, Microsoft has confirmed this is a UI/backend limitation in Personal Bookings. Personal Bookings also does not support enabling a Teams link for only one individual booking while keeping others offline.

According to my testing, when I toggled off the Teams Meeting option > Save > Share and copy the link

And when I open the personal booking page again, I see the toggle switched back again > I toggled off and then enable again > save > share and copy the link > you can see the Teams Meeting appear.

In this case, I totally agree that having more precise control over online vs. offline meetings, especially per booking, is an important feature. To help improve this experience, I strongly recommend that you submit feedback or raise this directly with Microsoft Support, so it can be reviewed by the Bookings product team and prioritized for future updates.

To ensure your feedback reaches the right teams, I highly recommend submitting your feedback directly to Microsoft Ideas · Community, where our product development team can know your requirements and ideas for product improvements. If enough users raise ticket for the same idea, Microsoft may consider adding this feature in the future. 

Note: As Microsoft Community moderators, please note that we are not involved in product design decisions and do not have direct access to the development roadmap, we want to assure you that your feedback has been acknowledged and is valued.  

I hope the information shared is helpful. If you have any questions, please feel free to reach out again.

Thank you for your patience and understanding. I'm looking forward for your reply.

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Answer 2

The behavior described is consistent with current Bookings design and known issues around online meeting settings. The supported and reliable way to keep Teams links disabled is at the service level, not per individual meeting.

Key points based on current behavior:

1. Service-level control is authoritative
   In Shared Bookings, the online meeting setting is controlled per service:
   • Go to the shared booking page → Services → select the service → Add online meeting.
   • When Add online meeting is disabled, appointments created for that service will not include a Teams/Skype link and meeting-related fields are hidden. This is the supported mechanism for turning Teams links off.
2. Per-meeting toggle reverting is a known problem
   Similar to the known issue where group booking cancellations send emails to all attendees, there are active product issues in Bookings that can cause UI toggles to revert or not persist correctly. The per-meeting Teams toggle reverting to On after save falls into this category of product-side behavior rather than a configuration error.
3. Workable mitigation
   Since the per-meeting toggle is unreliable:
   • Configure the service with Add online meeting disabled so that no Teams link is generated.
   • If a one-off online meeting link is required, create and share it outside of Bookings (for example, via a manually scheduled Teams meeting) rather than relying on the Meeting-level toggle in Bookings.
4. When to contact support
   If the requirement is specifically to use the Meeting-level toggle and have it persist, and the current behavior blocks that scenario, this needs product-side investigation. Open a support ticket with Microsoft 365 support so the issue can be associated with existing Bookings bugs and tracked.

There is no supported configuration in the provided documentation that enables a persistent, per-meeting-only Teams toggle while the service remains configured for online meetings.

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References:

• Define your services in Shared Bookings
• Shared Bookings Frequently Asked Questions (FAQ)