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Thanks for posting. From what you shared, I understand Outlook is currently stuck in “Working Offline” mode and is not switching back to online.
To let me guide you better, could you let me know:
- Are you using classic Outlook for Windows, new Outlook, or Outlook on the web? You can see: What version of Outlook do I have?
- Are you signed in with a personal Microsoft account (ends with @outlook.com, @hotmail.com, or @live.com)?
While we confirm the Outlook version, please try accessing your mailbox via Outlook on the web: https://outlook.live.com
If your email works correctly there, it confirms that:
- Your account itself is accessible, and
- The issue is likely limited to the local Outlook app rather than the mailbox.
This is a temporary workaround to avoid missing emails while we troubleshoot further.
Looking forward to your reply so I can assist you further. Thank you for your understanding.
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