I received a response telling me to go to the Business Central environment

Question

I received a response telling me to go to the Business Central environment, but when I try to log in it says I can't because my email is from Hotmail and it won't let me in. What can I do?

Answer 1

Hi @Juan Vargas Soto,

Thank you for explaining your situation. I understand how confusing this can be, especially when you’re directed to the Business Central environment but then are unable to sign in.

To clarify, Business Central can only be accessed using a work or school Microsoft 365 account that have admin role (Global Administrator or Dynamics 365 Administrator). Personal email addresses from consumer services, such as Hotmail, Outlook.com, or Gmail, are not supported, which is why you’re seeing this message when attempting to sign in with your Hotmail address.

A business email is typically provided by an organization and looks like one of the following examples:

• ******@company.com
• ******@company.onmicrosoft.com

This type of account is created and managed through Microsoft 365 by an organization’s administrator. If you already work for a company, your IT administrator can provide you with a business email and assign the appropriate license for Business Central. You can find detailed information here: Frequently asked questions about using Business Central.

I hope this helps clarify the situation and move things forward. Please feel free to share any updates or let me know if you need further assistance. I’ll be glad to help.

I look forward to your reply.

---

If the answer is helpful, click on "Accept Answer" and please vote positively. If you have additional questions about this answer, click on "Comment".

Note: Follow the steps in our documentation to enable email notifications if you want to receive the email notification related to this thread.

Answer 2

Business Central online does not allow sign-up or sign-in with personal email addresses from consumer services such as Hotmail. A work or school Microsoft 365 account is required.

To proceed, use one of these options:

1. Use a work or school email address
   • Sign in or sign up to Business Central with an email address issued by an organization (for example, a company or school Microsoft 365 account), not a Hotmail/Outlook.com/Gmail/etc. address.
2. Create a Microsoft 365 trial tenant and use that account
   • If no work/school account is available and completing a more advanced setup is acceptable, register for a new Microsoft 365 trial subscription.
   • Use the new Microsoft 365 work account created with that trial to sign up for and access Business Central.

If Business Central on-premises is used instead of Business Central online, other authentication methods can be configured by the deployment/admin team.

---

References:

• Frequently asked questions about using Business Central
• Troubleshooting Self-Service Sign-Up