Outlook opens but won't send/receive

Question

I have already attempted repair and made sure Office 365 is up to date. Still stuck.

Answer 1

Thanks for trying to assist. Answers to your questions: (1) Error message is "Send/Receive error". (2) I'm not aware of any recent events or password changes. Everything else on my computer works fine. And within Outlook, I can do just about anything except send and receive messages. (3) I'm using Outlook classic within MS 365.

Answer 2

Hi, I'm John!

To help narrow down the issue:

1. Are you getting any specific error message?
2. Have there been any recent events, such as a hacking incident or password change?
3. Are you using Outlook web, Outlook New or Classic for Windows/Mac, or the Outlook mobile app?

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If you haven't tried anything yet, I recommend checking out this Microsoft support article: "Can't send or receive email in Outlook.com" https://support.microsoft.com/office/can-t-send-or-receive-email-in-outlook-com-d39e3341-8d79-4bf1-b3c7-ded602233642

• Please scroll down and take a look at the sections titled "Can’t send mail in Outlook.com" and "Can’t receive mail in Outlook.com". It walks you through some helpful steps that usually resolve this kind of issue.
• Make sure your Focused Inbox is turned off, so all messages show in one place.
• Check your mailbox settings to confirm nothing is filtering or blocking those emails.

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If issue persists:

Can you please check if your Outlook (Attachments) storage is full?

If your mailbox is near or over the storage limit, new emails might not arrive in your inbox https://onedrive.live.com/managestorage in the same page, please check your OneDrive storage as it's linked to your Microsoft account and can sometimes affect email services if it's full.

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If issue still persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.