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Back at the beginning of January, I subscribed to Microsoft 365 Basic. After a few weeks, I was having issues with Teams and meetings not showing up in my Outlook calendar. I contacted Microsoft support and after explaining the issue, it was recommended that I update to Microsoft 365 Premium. So I took the recommendation, paid for the upgraded subscription and low and behold, weeks later I'm still having the same issues. When I contacted Microsoft support again today, I was told that I had the wrong version. I should have upgraded to Microsoft 365 Business Premium.
So what I would like to know, can I transfer my Microsoft 365 Premium subscription to the business version without having to pay the $265 to "Get Started." I did that twice before and I now, instead of transferring the money, about a months worth from my initial 365 Basic subscription to my upgraded 365 Premium subscription, so instead of a one year subscription, I have a two year subscription for something that doesn't work for me.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Answer accepted by question author
Hello,
There's a chance you may not need any of these. So, please don't make any purchase yet at the moment, until we can have a clear idea what's going on, what's wrong and what you need for sure.
Tell me, what's the exact Teams issue and the calendar issue.
Yes I need my Teams meetings to show up in both calendars. Ideally I want the Teams add-on in Outlook. That's what I'm most used to. Then I know my meetings will be in both calendars.
Hello. I need to be able to track my Teams meetings more effectively in my Outlook calendar. Currently, and again, based upon recommendations, I can only do that by having two separate apps on my computer: Teams & Outlook. (Transferring Teams meeting information into the Outlook calendar). I'm used to having the Teams app as part of the toolbar up at the top of Outlook. That's what I want and need.
I see, so you want your Teams meeting to show up on both Outlook calendar tab, and Teams calendar tab, right?
What else do you need? Do you need the Teams add-on in Outlook, meaning, you want to be able to set up Teams meeting from Outlook? Or this is not as important?
What kind of email address do you use for your Microsoft account? For example, outlook.com or gmail.com?
Yes I need my Teams meetings to show up in both calendars. Ideally I want the Teams add-on in Outlook. That's what I'm most used to. Then I know my meetings will be in both calendars. I am using email generated through my website.
Ok, I will break this down -
To have your Teams meeting show up on both calendars, you need to have a native Microsoft account, on the personal side of products, that is, outlook.com/hotmail.com. Since you are using your own custom domain email address, the personal side of products/licenses (consumer license) will not work.
The Teams add-on in Outlook is a feature for only commercial license, so once again, consumer license will not help.
So, you don't need Microsoft 365 business premium, but you do need at least Microsoft 365 Business Standard https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-standard
Microsoft's consumer and commercial products are from two separate ecosystems, so there's no way to migrate or merge, etc. If I were you, I would cancel my subscriptions on the consumer side, chat with billing support, explain the situation, ask for a refund.
To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.
Also, if your personal Microsoft account is currently using your custom domain email address, you need to remove it from the personal account, so that this email address can be tied to the commercial license. It can not live in both places as it can cause license confusion. To do that, go to https://account.live.com
Go to Your Info > Sign in preference, Add an alias.
You have two options here:
Create new: this will allow you to use the native domain outlook.com to create a new alias.
Add existing: this will allow you to add a 3rd party email address, such as yahoo, gmail, as long as they are not already associated with another Microsoft account.
Once added, make this new alias your primary alias, then you can delete the other email as alias, and that email is free from this Microsoft account instantly.
When you sign up for the business license, it will want you to create a new user name initially, which is one ending with onmicrosoft.com. Make sure you write that down. That's your user credential to log into https://admin.microsoft.com later to manage your license. You also need to use this instruction to add your domain https://learn.microsoft.com/en-us/microsoft-365/admin/setup/add-domain?view=o365-worldwide&tabs=domain-connect
Once your domain is added, you can go to Users>Active Users > Your user, change alias name, give yourself a proper email address with this domain, and then make it primary. Then set it up in both Outlook and Teams.