i was billed too much for Micrresoft 360

Question

i was billed $108.11 on March 1st and my bill should have been $74.97.

i think i had to contact before about the same thing.

please refund the difference $33.14

Answer 1

Hello Scott Ohland,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with refund. I truly understand how you feel. Let me assist you further.

Please understand for me that I would like to help you. But this community is a user-to-user forum, and I don't have access to the user's data and I'm not authorized to do so. I suggest you contact the Microsoft Customer Service team directly for the best assistance.

To contact Microsoft Support:

1. Visit this site: Contact – Microsoft Support
2. Type Contact in the search box.
3. Now, click on Get Help and select Contact Support or enter below to contact support.
4. Go to the Products & Services tab and choose the Microsoft 365 & Office category.
5. On the Category tab, choose Manage my subscription.
6. Go to Confirm.
7. You can now choose the Chat with a support agent option in your web browser.

The following images indicate in detail the steps to contact them:

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

Community forums and this channel cannot access billing accounts or issue refunds.

To request a refund or correction of the overcharge:

1. Check the subscription and charge
   1. Go to https://account.microsoft.com/services and sign in with the Microsoft account that was billed.
   2. Find the Microsoft 365 (often called Microsoft 365, not “360”) subscription and confirm the current plan and price.
2. Cancel or adjust the subscription if needed
   1. Select Manage next to the subscription.
   2. If the plan or price is not what is expected, select Cancel or Upgrade or Cancel (wording may vary) and follow the steps to change or cancel the subscription.
   3. In some countries (Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, Turkey) canceling may automatically trigger a prorated refund if eligible. Details are under Countries with prorated refunds for Microsoft subscriptions in the linked article.
3. Request a refund / investigate the charge
   1. Go to the Manage your payments page from the billing article and select Investigate for the March 1st charge to see why that amount was billed.
   2. Follow the on-screen troubleshooter to identify if it is a subscription renewal, plan change, or duplicate/extra charge.
4. If the self-service options do not resolve it
   1. Use the guidance under Need more help? Contact Support in the refund article: go to Contact Microsoft Support, choose the product (Microsoft 365), then a billing-related category, and select Chat with a support agent or a callback.
   2. Provide the exact charge ($108.11 on March 1), the expected amount ($74.97), and request a refund of the difference.

Only Microsoft Support and the automated refund system can review the account history and issue the $33.14 refund.

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References:

• How to get a refund on a Microsoft subscription
• How to investigate a billing charge from Microsoft
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• Request refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A
• Request a refund - Microsoft Q&A
• Cancel an order or pre-order from Microsoft Store