I am unable to store my personal data

Question

I used to be able to autofill forms with all sorts of data, like address and email address. Now I cannot.

Answer 1

On Microsoft Edge, autofill for personal data (addresses, email addresses, etc.) is controlled by the Personal info and autofill settings. If forms no longer autofill, the relevant toggles are likely turned off or the saved data was cleared.

To re‑enable and manage autofill for personal data in Edge (desktop):

1. Open Edge and go to Settings and more (⋯) > Settings.
2. Select Profiles > Personal info.
3. Make sure Save and fill basic info is set to On.
4. In Basic info, add or edit your address, email, and other details that should autofill.
5. If using custom fields, in Custom info ensure Save and fill custom info is On and review the stored entries.

If passwords or payment info also stopped autofilling:

1. Go to Settings > Profiles > Passwords and verify:
   • Offer to save passwords is On.
   • Autofill passwords is On.
2. Go to Settings > Profiles > Payment info and verify:
   • Save and fill payment info is On.

If autofill data was cleared or is missing, new entries will be stored again as forms are filled, provided these toggles are enabled. If signed in and sync is on, personal info and other autofill data can sync across devices where Edge is signed in with the same Microsoft account.

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References:

• Your Microsoft account, your data, your choices
• User data and privacy in Microsoft Edge
• What's imported to Microsoft Edge