How do I fix this my pc will not boot up and says it ran into a problem it can’t repair

Question

It says your device ran into a problem and couldn’t be repaired,click or press enter to see other recovery options. Couldn’t connect to the network Log file:C\windows\system32\Loginfiles\Srt\SrtTrail.txt. I think it has something to do with a windows update. All this is on my pc I bought brand new 2months ago

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

As per checking the error, we need to use Windows installation media on a USB to repair the issue. To do that, kindly follow the steps below:

 

Note: We need another PC and a USB drive of at least 8GB, and make sure there are no files inside, as it will reformat the USB. Once you have that, kindly follow the steps:

 

Step 1: Create Windows 11 installation Media

 

Go to this link: https://www.microsoft.com/en-us/software-download/windows11

               

Scroll down and under "Create Windows 11 Installation Media" click "Download Now" then run the Media Creation Tool (the downloaded file)

If you agree to the license terms, select Accept.

 

On What do you want to do? page, select Create installation media for another PC, and then select Next.

 

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 11.

 

This table will help you decide which edition of Windows 11 you’ll choose:

 

On Select which media, you want to use click USB and save it to your USB drive.

 

Once done, do the repair kindly follow the steps below:

 

Insert the USB into the affected PC

 

Start the PC, and if you see “Press any key to boot from DVD,” do so. If you don’t see the message, you might need to change the boot order in your computer's BIOS settings so that it first starts from the DVD or USB.

 

When you see the Install Windows page, tap or click Repair your computer to start the Windows Recovery Environment.

 

In the Windows Recovery Environment, on the Choose an option screen, tap or click Troubleshoot.

 

Tap or click on advanced options and then click on Startup repair.

 

Let me know how it goes, and I hope that helps.

Answer 2

Use Windows recovery tools to repair startup and undo the problem update.

1. Get into the Windows Recovery Environment (WinRE)
   • Turn the PC on and wait for the Windows or manufacturer logo.
   • As soon as it appears, press and hold the power button to force it off.
   • Repeat this on/off cycle 2–3 times. On the next boot, Windows should show “Preparing Automatic Repair” and then the recovery menu.
2. Run Startup Repair
   • In WinRE, select Troubleshoot > Advanced options > Startup Repair.
   • Select the Windows installation and let Startup Repair run. It will scan for issues like damaged system files, corrupted boot configuration data, or incompatible drivers and attempt to fix them.
   • If the PC restarts successfully, sign in and then install all available Windows Updates again to ensure the system is current.
3. If Startup Repair fails
   • Still in Troubleshoot > Advanced options, try System Restore (if restore points exist) to roll back to a point before the problem update.
   • If System Restore is not available or does not help, go back to Troubleshoot > Reset this PC and choose:
     • Keep my files to reinstall Windows while preserving personal files (apps and settings will be removed), or
     • Remove everything as a last resort if nothing else works.
4. If Windows never reaches WinRE automatically
   • Create or use a Windows 10/11 installation USB on another PC.
   • Boot the affected PC from the USB, then choose Repair your computer instead of Install.
   • Go to Troubleshoot > Advanced options > Startup Repair and run it from there.

If the device is only two months old and still fails after Startup Repair and Reset, contact the PC manufacturer’s support, as this may indicate a hardware or OEM image issue.

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References:

• Startup Repair
• Recovery options in Windows
• Surface turns on but is stuck on the Recovery screen
• New laptop MSI won't go past update installation at first boot - Microsoft Q&A