How to remove unactive in Microsoft Teams

Question

There's some unactive account belongs to microsoft teams, and it always appears even after I try to uninstall the program. How can I hide or remove this thing?

Answer 1

Dear @Lenovo Ideapad 5,

I understand how frustrating it can be to see an inactive or expired account continue to appear in Microsoft Teams, even after uninstalling the app.

To help narrow this down, could you please confirm whether you are using Windows or macOS on this device?

If you are using Windows system, this happens because Microsoft Teams uses Windows account and identity caching, not just the Teams application itself. Therefore, here are some steps I recommend you try:

Step 1: Remove the account from Windows

• Open Settings > Accounts > Go to Email & accounts > Remove any account you don’t want to see
• Go to Access work or school > Select the inactive account > Click Disconnect
• For detailed instructions, please refer to this article Sign out or remove an account from Microsoft Teams - Microsoft Support and How do i remove the saved accounts in Microsoft Teams?

Step 2: Clear Teams credentials from Credential Manager

Open Control Panel > Go to Credential Manager > Select Windows Credentials > Remove any entries related to: msteams, Office, and the unwanted email address

Step 3: Clear cached identity data

Quit Teams completely: Right‑click Teams icon > Quit. Press Win + R, open each path below one by one, and delete all contents inside > Restart the PC

• %LocalAppData%\Microsoft\OneAuth
• %LocalAppData%\Microsoft\IdentityCache
• %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
• %LocalAppData%\Microsoft\TokenBroker

Step 4: Reset the app

Type settings in the search box, and then select the Settings app from the results > Select Apps > Installed apps, and then type Microsoft Teams in the search box > Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options > In the Reset section, select Reset > Restart Teams. For reference: Clear the Teams client cache

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

Thank you for your patience and understanding. I'm looking forward for your reply.

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Answer 2

To hide or remove inactive accounts that keep appearing in Microsoft Teams, remove those accounts from the operating system or browser that is storing them.

For Windows (personal Microsoft accounts):

1. Select Start > Settings > Accounts > Email & accounts.
2. Under Accounts used by other apps, select the account that should no longer appear.
3. Select Remove account and confirm.

For Windows (work or school accounts):

1. Select Start > Settings > Accounts > Access work or school.
2. Select the inactive work/school account.
3. Select Manage next to Account settings.
4. In Overview, select Sign out everywhere. To remove the account completely from the organization, contact the IT admin.

For macOS (if Teams accounts persist there):

1. Open Finder > Applications > Utilities > Keychain Access.
2. Find the Microsoft/Teams account entries.
3. Right‑click the account entry and select Delete [account name].

For web sign-in (if the picker shows old accounts in the browser):

1. In the browser, select the profile picture at the top right.
2. Select the Teams/Microsoft account that should be removed.
3. Choose Sign out for that account.

If the goal is only to stop using an old Teams organization (not the whole account), leave that organization:

1. In Microsoft Teams Free, open Settings.
2. Choose Accounts and orgs.
3. Next to the organization that should no longer appear, select Leave. A browser window opens.
4. Under Organizations, select the same organization and then Leave again to confirm.
5. Wait a few hours, then sign out and back in to Teams; the organization should no longer appear.

Note: Removing an account from Windows or macOS can affect other apps that use the same Microsoft account on that device.

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References:

• Sign out or remove an account from Microsoft Teams
• Leave a work or school organization in Microsoft Teams Free