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Certificate activation problem

Chaitanya Latha Sevella 0 Reputation points
2026-03-19T02:52:22.6+00:00

A week after writing Azure associate developer I wrote Azure Architect exam as well like on 6th of march. It has been so many weeks and my certificate is not activated yet, I don't know what's the problem.

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  1. Julian Sharp 22,351 Reputation points
    2026-03-19T08:04:37.72+00:00

    The AZ-305 exam is only part of the requirements for the Azure Solution Architect Expert certification. You must also hold an active Azure Administrator Associate certification.

    The Azure Developer associate does not count towards the expert certification.

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  2. Q&A Assist
    2026-03-19T02:52:34.12+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Certification activation and visibility issues are handled by the Microsoft Credentials support team, not through product forums.

    To get this resolved:

    1. Go to the Microsoft Credentials Support portal using this link: https://aka.ms/credentialssupport.
    2. Sign in with the same Microsoft account used to register and take the Azure exams.
    3. Select Product Family: Learning and Service: Microsoft Credentials (these are auto-selected after the first sign-in/save step in some flows).
    4. Fill in the support request form with:
      • Exam names and codes (for example, Azure Developer Associate / Azure Architect exams).
      • Exam dates (including 6 March for the Architect exam).
      • A description that the Architect certification has not been activated/issued yet.
    5. Submit the ticket and wait for the support team’s response. Typical response time is up to 72 business hours in similar cases.

    If any of the certifications or badges are missing or incorrect in the Learn profile, the Credentials Support team can correct the certification records and ensure the proper certificates are issued.

    References:

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