money unauthorize

Question

there was the amount of R1999.00 been deduct for my account this morning for porches something online . i did not porches any thing from you. i just need my money back as in now.

there are a lot of complains about you that just deduct without any authorize.

SO YOU PAY MY MONEY BACK WITHIN 2 HOURS I DO NOT CARE WHAT YOU DO AND WHAT YOU SAY I DO NOT BAY ANYTHING ONLINE FROM YOU. PAY BACK MY MONEY

Answer 1

For an unexpected Microsoft charge, the fastest path is to investigate the charge, then request a refund or contact support directly. Community forums cannot access accounts or issue refunds.

1. Investigate the charge
   • Go to the Manage your payments page of the Microsoft account dashboard and select “Investigate” next to the unrecognized charge. Use the troubleshooter there to see if it is:
     • A Microsoft 365 subscription with recurring billing enabled.
     • A purchase made by a family member using the card.
     • A pre-order, split order, or in-app purchase.
   • Guidance: How to investigate a billing charge from Microsoft is linked from the article below.
2. If the charge is truly unauthorized
   • If the charge is not recognized after investigation, follow the steps in “How to investigate a billing charge from Microsoft” to narrow the cause, then:
     • If it is for an app, game, or digital content from Microsoft Store, use the refund process in “Get a refund for apps and games purchased from Microsoft Store”.
     • If it is a Microsoft subscription, use the subscription refund process described in the Microsoft subscription refund article (linked from Q&A in the context) or contact Microsoft Support.
3. Request a refund
   • For apps/games and other digital goods bought from Microsoft Store, see “Get a refund for apps and games purchased from Microsoft Store” and follow the steps there to submit a refund request. Eligibility depends on the product and Microsoft’s Terms of Sale.
4. If the charge may be fraud or the account is compromised
   • If there is any suspicion that someone else used the Microsoft account or payment method:
     • Follow the guidance in “How to investigate a billing charge from Microsoft” to identify the source.
     • If it appears to be fraudulent activity on the Microsoft account, also follow the links from the unauthorized-purchase and account-security articles (for example, how to recover a hacked or compromised Microsoft account, and how to help keep the account secure).
     • Contact the bank or card issuer as well, since they can also investigate and may initiate a dispute (chargeback) if appropriate. Note that repeated misuse of chargebacks can be considered fraud, so use the Microsoft refund/support path first when possible.
5. Contact Microsoft Support directly
   • For billing disputes and refund requests that cannot be resolved via self-service, contact Microsoft Support (Microsoft 365 & Office → Manage my subscription) as described in the Q&A examples in the context. Support agents can review the charge and, if eligible, process a refund.

Until the charge is fully understood, avoid sharing card details anywhere and consider updating the Microsoft account password and reviewing recent orders and subscriptions on the Microsoft account dashboard.

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References:

• How to investigate a billing charge from Microsoft
• Get a refund for apps and games purchased from Microsoft Store
• What is a chargeback?
• Cancel an order or pre-order from Microsoft Store
• Prevent unauthorized purchases from Microsoft Store
• Fraud Charges - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A